Technical Program Specialist

Paycom - ATS; Mason (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Job summary

RH Aero Systems, based in Mason, OH, is seeking a Technical Program Specialist to support technical inquiries and TPM deliverables across engine tooling and Ground Support Equipment. The role emphasizes data accuracy, issue resolution, and collaboration with internal teams and OEM partners.

You will manage technical inquiries, track deliverables, maintain tool lists, and drive process improvements using digital tools and lean practices in a fast-paced environment.

Qualifications

• Working knowledge of aircraft, engine, aviation systems, maintenance, tooling, or related technical product environments.
• Four-year technical degree with at least 2 years of relevant experience, or 6+ years of progressive experience in a related technical field.
• Ability to read and interpret OEM tooling blueprints, drawings, specifications, and technical requirements.
• Experience in manufacturing, sourcing, or cross-functional operations is preferred.
• Proficiency with Microsoft Office tools, especially Excel; familiarity with Salesforce and Epicor is preferred.

Responsibilities

• Review and evaluate technical inquiries and determine next steps for resolution.
• Coordinate timely closure of technical inquiries per established processes (SPR/CPR/SCQ).
• Represent TPM in operations review rhythm and drive high-impact issues to closure.
• Monitor performance using tools like TQR/SPR/CPR/SCQ tracking lists.
• Serve as a technical contact with engine OEMs, SEE and NESS teams.
• Track demand and support TPM deliverables, including cost data, weights, CE/CA marking, and certificates in Epicor.
• Maintain accurate engine tool list source data and output files with clear revision history.
• Identify opportunities to improve TPM data processes via digital tools and lean practices.
• Perform other related duties as assigned.

Skills

Aviation tooling experience

Project coordination

Documentation accuracy

Microsoft Excel

CRM familiarity

Education

Four-year technical degree

Tools

Epicor

Salesforce

Excel

Job description

Technical Program Specialist
Mason, OH
Reports to: VP, Sales & GM Americas

Type of employment: Permanent

Work Arrangement: Full-time Onsite

U.S. Work Eligibility

This role is limited to U.S. citizens and lawful permanent residents, in accordance with applicable legal and regulatory requirements.

Who We Are?

RH Aero Systems brings together Rhinestahl and HYDRO Systems to deliver specialized aviation support equipment, OEM-licensed engine and airframe tooling, engineered solutions, and global service support for OEMs, MROs, operators, and other aviation customers. With global headquarters in Mason, Ohio and Biberach, Germany, RH Aero Systems supports customers worldwide through a network of 26 service centers and deep technical expertise across aviation tooling and Ground Support Equipment. For more information, visit RHAero.com.

As a Technical Program Specialist, you will be part of RH Aero’s technical program management team, supporting technical inquiries, data accuracy, issue resolution, and program deliverables across engine tooling and Ground Support Equipment (GSE). This role offers the opportunity to apply your technical background in a cross-functional environment, working closely with internal teams, OEM partners, and customer-facing groups to help deliver accurate, timely, and practical technical support across RH Aero product lines.

What You Will Do?

• Review and evaluate technical inquiries received by the Technical Program Management team and determine appropriate next steps for resolution.
• Coordinate timely closure of technical inquiries by following established issue-resolution processes, including Supplier Problem Reports (SPR), Customer Problem Reports (CPR), and Supply Chain Queries (SCQ).
• Represent the Technical Program Management function in RH Aero’s operations review rhythm by identifying high-impact open technical issues and helping drive priority actions to closure.
• Monitor and analyze technical issue-resolution performance using tracking tools such as the Tool Query Report (TQR) portal and SPR, CPR, or SCQ tracking lists.
• Serve as a technical point of contact with engine OEM engineering and program management communities, including Support Equipment Design and Engineering (SEE) and NESS, while representing RH Aero and customer needs.
• Track demand and support timely completion of TPM deliverables, including cost automation data, weight and dimensions, CE/CA marking, and certificates, using systems such as Epicor to access and manage inquiries.
• Maintain accurate and current engine tool list source data and output files, ensuring revisions are clearly documented to support configuration management, data integrity, and output quality.
• Identify opportunities to improve recurring TPM data processes through digital tools, lean practices, and process improvements, and present recommendations or business cases as appropriate.
• Perform other related duties as assigned.

Qualifications

What You Will Bring?

• Working knowledge of aircraft, engine, aviation systems, maintenance, tooling, or related technical product environments.
• Four-year technical degree with at least 2 years of relevant experience, or 6+ years of progressive experience in a related technical field.
• Ability to read and interpret OEM tooling blueprints, drawings, specifications, and technical requirements.
• Experience using commercial or military aero-engine OEM technical publications to support maintenance, repair, overhaul, or technical issue resolution is a plus.
• Experience in manufacturing, sourcing, order fulfillment, or cross-functional operations is preferred.
• Strong project coordination, planning, facilitation, collaboration, and written and verbal communication skills.
• Demonstrated problem-solving skills with the ability to follow issues through to resolution.
• Strong attention to detail and ability to maintain accuracy when working with technical documentation, large data sets, and detailed tracking files.
• Proficiency with Microsoft Office tools, especially Excel; familiarity with CRM systems such as Salesforce and ERP systems such as Epicor is preferred.
• Ability to manage multiple priorities, technical inquiries, and deliverables in a fast-paced environment.
• Collaborative working style with the ability to partner effectively across technical, operational, commercial, and customer-facing teams.
• Ability to influence through clear communication, sound reasoning, and the ability to articulate purpose, priorities, and business needs.
• Ability to work onsite in Mason, Ohio.

Benefits and Additional Information

RH Aero Systems offers a comprehensive benefits package designed to support employees’ health, financial security, and overall well-being. Benefits include competitive medical, dental, and vision plans; HSA and FSA options; mental health resources and employee assistance programs; paid parental leave; company-paid long-term disability; competitive 401(k) employer match; floating holiday; tuition reimbursement; and other employee-focused benefits.

RH Aero Systems is an equal opportunity employer. We provide equal employment opportunities to all qualified applicants and employees and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other status protected by applicable law. The company participates in E-Verify as required by law.