Technical Program Manager - Quality & Trust (AI/ML)

Google; Seattle (WA); On-site; USD 163,000 - 237,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Google is seeking a Technical Program Manager III for Quality Measurement within the Trust and Safety organization. You’ll drive complex, multi‑disciplinary projects, collaborate with engineers, product managers, and executives, and shape metrics to ensure safety and quality across platforms.

In this role, you will design HOTL workflows, transition QA to AI‑driven insights, and use AI tools to automate processes.

Qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• Experience with SQL and metrics management with data sets.
• Experience working with engineering teams on automation.

Responsibilities

• Ensure that Trust and Safety has the metrics and tools in place to proactively measure and detect quality-related issues throughout its expansive, AI-driven enforcement and labeling ecosystem.
• Own and maintain the quality measurement and reporting strategy for a high‑complexity portfolio of product areas.
• Design and architect Human‑over‑the‑Loop (HOTL) workflows and AI evaluation rubrics to ensure the consistent application of nuanced policies.
• Engage in the transition from manual QA to AI‑driven predictive insights, anomaly detection, and systemic logic verification.
• Leverage AI co‑pilots and tools to automate processes, write scripts, and prototype new safety and quality frameworks.

Skills

SQL

Metrics management

Program management

Cross-functional collaboration

Education

Bachelor's degree in technical field

Job description

Google is seeking a Technical Program Manager III for Quality Measurement within the Trust and Safety organization. You’ll drive complex, multi‑disciplinary projects, collaborate with engineers, product managers, and executives, and shape metrics to ensure safety and quality across platforms.

In this role, you will design HOTL workflows, transition QA to AI‑driven insights, and use AI tools to automate processes.