Technical Program Manager III, Quality Measurement, Trust and Safety

Google; Atlanta (GA); On-site; USD 163,000 - 237,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

401(k) with company match

Paid time off (PTO)

Sick time

Maternity leave

Holidays

Job summary

Google is seeking a Technical Program Manager in the United States to lead complex, multi-disciplinary projects from requirements to delivery. You will plan requirements with stakeholders, identify risks, manage schedules, and communicate with cross-functional partners, including executives and engineers.

You will join Trust & Safety, collaborating with Analysts, Policy Specialists, Engineers, and PMs to reduce risk and fight abuse across Google products globally.

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 5 years of experience in program management.
• Experience with SQL and metrics management with data sets.
• Experience working with engineering teams on continuous improvement of automation.

Responsibilities

• Ensure metrics and tools for measuring quality in Trust & Safety across AI-driven enforcement and labeling systems.
• Own and maintain the quality measurement and reporting strategy for a high-complexity portfolio of product areas.
• Design and architect human-over-the-loop workflows and AI evaluation rubrics for nuanced policy application.
• Engage in transition from manual QA to AI-driven predictive insights, anomaly detection, and systemic logic verification.
• Leverage AI copilots to automate processes, write scripts, and prototype safety/quality frameworks.

Skills

Program management

SQL

Metrics management

Automation collaboration

Education

Bachelor's degree in a technical field

Job description

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following:

Seattle, WA, USA; Atlanta, GA, USA; Austin, TX, USA; Washington D.C., DC, USA

Minimum qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• Experience with SQL and metrics management with data sets.
• Experience working with engineering teams on continuous improvement of automation.

Preferred qualifications

• 5 years of experience managing cross-functional or cross-team projects.
• Experience in quality measurement, model evaluation, or AI/ML system testing (e.g., trajectory auditing, systemic logic verification).
• Experience in Trust and Safety or a related operational domain.
• Demonstrated experience in designing metrics and working with large datasets (e.g., SQL).
• Understanding of core ML concepts and how Large Language Model (LLM) classifiers and agents function (AI/ML literacy).
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job‑related skills, experience, and relevant education or training.

US: $163,000 - $237,000 (USD) + 15% bonus target + equity + benefits

Responsibilities

• Ensure that Trust & Safety has the metrics and tools in place to proactively measure and detect quality‑related issues throughout its expansive, AI‑driven enforcement and labeling ecosystem.
• Own and maintain the quality measurement and reporting strategy for a high‑complexity portfolio of product areas.
• Design and architect Human‑over‑the‑Loop (HOTL) workflows and AI evaluation rubrics to ensure the consistent application of nuanced policies.
• Engage in the transition from manual QA to AI‑driven predictive insights, anomaly detection, and systemic logic verification.
• Leverage AI co‑pilots and tools to automate processes, write scripts, and prototype new safety and quality frameworks.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.