Technical Program Management Director, Digital Marketing

Leadout Capital; San Francisco (CA); On-site; USD 210,000 - 270,000; Full time

Job summary

Salesforce is seeking a Director of Technical Program Management for Email and Messaging Platforms. This role leads large-scale cross-functional initiatives within Technology, Marketing & Products, delivering next-gen agent-first email platforms powered by Marketing Cloud and Data Cloud.

You will align leadership, product, and marketing teams to accelerate product delivery, transform workflows with AI, and ensure executive presence in communications and decision-making.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of enterprise software/technical program management experience.
• 7+ years leading SaaS product development programs.
• Strong analytical and problem-solving skills.
• Deep SDLC knowledge with Agile methodologies.
• Ability to engage senior executives and cross-functional teams.

Responsibilities

• Lead programs across scope, release planning, and cross-functional alignment.
• Drive software engineering using Agile and analytical skills.
• Run Steering Committee meetings with partners to remove obstacles and make decisions.
• Build partnerships with functional teams to focus on business goals.
• Coordinate release issue discussions and status across multiple teams.
• Anticipate and remove obstacles to meet program goals.
• Provide monthly program reviews and risk/issue updates.
• Foster a collaborative environment for innovation and learning.
• Advise on org strategy and drive change globally.

Skills

Executive presence

Cross-functional collaboration

Strategic & tactical balance

Communication excellence

Customer-centric mindset

Leadership in matrix organizations

Agile project management

Education

Bachelor's degree in Business / IT or equivalent

Job description

Job Description: Technical Program Management Director, Digital Marketing
Location: San Francisco, CA and Seattle, WA

About the Role

Technical Program Managers (TPMs) play a meaningful role at Salesforce's in leading large-scale, cross-functional initiatives within our Technology, Marketing & Products organizations. TPMs are responsible for programs from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company.
As a key leader, the Director of Technical Program Management for Email and Messaging Platforms will transform Salesforce's email marketing strategy, technology, and operations. In this high-visibility role, you will manage the current system while building a next-generation agentic email platform powered by Marketing Cloud and Data Cloud. You will accelerate product delivery and drive programs to build Agent-first platforms that showcase Salesforce's capabilities. To succeed, you must align communication across leadership, product, and cross-functional marketing teams. Supporting objectives critical to the CMO and CDO, this position requires strong executive presence and ability to transform traditional ways of working with AI.

About You

• Love to wear multiple hats.
• Builds the relationships to make things happen.
• Highly functional in an energizing environment.
• Comfortable bending between the tactical and strategic.
• Outstanding executive presence and communications professional.
• A service-oriented-minded person who "Thinks Customer.".
• Enjoy a hyper-transparent flow of information, conversation, and ideas.

Your Impact - Responsibilities

• Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.
• Drive teams through the Software engineering experience using Agile and analytical and technical skills.
• Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
• Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Marketing, Scrum Leads, UX, CX,).
• Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners.
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
• Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).
• Create a collaborative environment that fosters creativity, innovation, and learning.
• Be a catalyst within the organization, someone who can help advance our Technology, Marketing & Products org strategy globally and drive others in the organization to change.
• Create clarity from chaos.

Minimum Requirements

• Bachelor's degree in Business Administration, Information Technology, or equivalent practical experience.
• 10+ years (Director, TPM) of enterprise software/technical program or engineering management experience at an enterprise technology company.
• 7+ years of conducting and leading SaaS product development programs; shown understanding of the SaaS business model and its product development lifecycle.
• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.
• Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
• Ability to establish credibility and rapport with senior executives and team members.
• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.
• Experience with Portfolio Management.
• Ability to master technical subjects and technologies relevant to the program.
• Strong organizational, project management, analysis, and communication skills.