Technical Program Manager II - Enterprise Communications

Vail Systems Inc.; Chicago (IL); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Company-paid life insurance

401(k) with company match

35 days PTO

Annual Bonus Program

Paid maternity/paternity leave

Relocation allowance

Employee referral bonus

Gym membership

Development stipend

Job summary

Vail is seeking a Technical Project Manager II to coordinate between business, product, and engineering teams to ensure project deliverables are identified, stakeholder needs are addressed, and deadlines are met. You would assist in gathering requirements, identifying crucial resources, assisting with task completion, and providing regular project status updates.

The ideal candidate will have a strong background in project management frameworks and agile methodologies to coordinate research,

Qualifications

• A Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 3-4+ years of experience in a technical project management role.
• Proficiency with Jira or similar ticketing system.
• Knowledge of Scrum practices (sprint planning, review, standups, project grooming).
• Experience in directly interacting with internal and external customers.
• Experience working with diverse groups in a highly technical environment.
• Knowledge of project management lifecycle.
• Excellent verbal and written communication skills, including technical writing.
• A Master’s degree in Computer Science, Software Engineering, or related field, preferred.
• Previous experience as a software engineer or software testing engineer, preferred.
• Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.
• Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.
• Project Management Professional (PMP) certification, preferred.

Responsibilities

• Partner closely with Business, Product, Engineering, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects.
• Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization.
• Develop a full understanding of our technical stack, the interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.
• Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.
• Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.
• Document project artifacts, including work steps, deployments, release notes, and monthly reporting.
• Gain sign-off from user-acceptance testing and coordinate releases.
• After project completion, facilitate retrospective meetings.

Skills

Jira

Scrum

Stakeholder management

Communication

Customer interactions

Education

Bachelor’s degree in Computer Science/Software Engineering or related field

Master’s degree preferred

Tools

Docker

Kubernetes

Job description

Vail is seeking a Technical Project Manager II to coordinate between business, product, and engineering teams to ensure project deliverables are identified, stakeholder needs are addressed, and deadlines are met. You would assist in gathering requirements, identifying crucial resources, assisting with task completion, and providing regular project status updates.

The ideal candidate will have a strong background in project management frameworks and agile methodologies to coordinate research,