Technical Program Manager — Fraud & AI-Driven Delivery

Virtusa; Irving (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Virtusa seeks an experienced Fraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's fraud initiatives. You will collaborate with internal teams, vendors, and risk owners to drive program success and ensure alignment with business objectives.

Ideal candidates bring 8+ years in PM within application support, strong leadership, and deep technical understanding of microservices, APIs, and cloud/on-prem architectures.

Qualifications

• 8+ years of project management experience in an application support environment.
• Proven track record delivering large technology programs with Agile/Hybrid methods.
• Experience gathering requirements and leading multi-project initiatives.

Responsibilities

• Collaborate with internal teams, service providers, and vendors to plan and deliver Fraud Book Of Work.
• Identify, assess, track, and mitigate issues and risks at multiple levels with clear metrics.
• Guide stakeholders and engineers to trade off decisions balancing business goals, tech strategy, and user experience.
• Define scope, objectives, and develop detailed project plans with timelines, budgets, and resources.

Skills

Project management

Agile & Hybrid

Jira

Confluence

MS Project

Microservices

API/REST

On Prem/Cloud

Risk & issue management

Stakeholder management

AI for PM

Communication

Decision making

Certification awareness

Education

PMP

CSM

ACP

Tools

Jira

Confluence

MS Project

Job description

Virtusa seeks an experienced Fraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's fraud initiatives. You will collaborate with internal teams, vendors, and risk owners to drive program success and ensure alignment with business objectives.

Ideal candidates bring 8+ years in PM within application support, strong leadership, and deep technical understanding of microservices, APIs, and cloud/on-prem architectures.