Technical Program Manager

Virtusa; Irving (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Virtusa seeks an experienced Fraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's fraud initiatives. You will collaborate with internal teams, vendors, and risk owners to drive program success and ensure alignment with business objectives.

Ideal candidates bring 8+ years in PM within application support, strong leadership, and deep technical understanding of microservices, APIs, and cloud/on-prem architectures.

Qualifications

• 8+ years of project management experience in an application support environment.
• Proven track record delivering large technology programs with Agile/Hybrid methods.
• Experience gathering requirements and leading multi-project initiatives.

Responsibilities

• Collaborate with internal teams, service providers, and vendors to plan and deliver Fraud Book Of Work.
• Identify, assess, track, and mitigate issues and risks at multiple levels with clear metrics.
• Guide stakeholders and engineers to trade off decisions balancing business goals, tech strategy, and user experience.
• Define scope, objectives, and develop detailed project plans with timelines, budgets, and resources.

Skills

Project management

Agile & Hybrid

Jira

Confluence

MS Project

Microservices

API/REST

On Prem/Cloud

Risk & issue management

Stakeholder management

AI for PM

Communication

Decision making

Certification awareness

Education

PMP

CSM

ACP

Tools

Jira

Confluence

MS Project

Job description

8+ years’ experience project management experience within an application support environment

• Track record for managing large scale technology programs using Agile and Hybrid methodology
• Experience with Jira, Confluence, MS Project, and/or similar project management tools
• In depth technical understanding of software components such as Microservices, API, Rest/SOAP, On Prem/Cloud, etc.
• Ability to define project scope, objectives, deliverables, and create detailed project plans, including timelines, budgets, and resource allocation. Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills Service-oriented attitude and ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Excellent verbal and written communication skills to articulate project goals, progress, challenges, and outcomes clearly and concisely to diverse audiences.
• Capacity to influence decision-making and negotiate solutions that balance stakeholder needs with project objectives.
• Ability to use AI for day-to-day program management work.
• PMP, CSM, ACP certifications are a plus

Fraud Delivery Lead to provide end-to-end technology oversight and delivery for Citi's Fraud projects and initiatives.

• Collaborating with internal teams, service providers, and vendors including planning, execution, and successful delivery for Fraud Book Of work
• Identify, assess, track, and mitigate issues and risks at multiple levels by establishing success metrics
• Guide stakeholders and engineering teams in making informed trade-off decisions, considering business objectives, technical platform strategy, customer experience, and maintainability.
• Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.