Technical Program Manager, Customer Onboarding

Veracode; Burlington (MA); In loco; USD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Wellness programs

Take What You Need time off

Career development

401k matching

Descrizione del lavoro

Veracode, a global leader in Application Risk Management, seeks a Technical Program Manager to lead the customer onboarding program across Enterprise and Commercial customers. Reporting to the VP of Customer Success, you will own strategy, governance, and cross-functional execution for onboarding at scale.

You will coordinate across Customer Success, Project Management, CSEs, SAs, Product, and customer teams, driving KPIs, risk mitigation, and continuous improvement to deliver predictable value

Competenze

• 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
• Proven success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
• Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
• Proven ability to translate strategic objectives into structured programs and measurable outcomes.
• Strong understanding of enterprise SaaS implementations and customer onboarding.

Mansioni

• Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
• Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
• Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
• Program Governance Establish systematized program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
• Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalations decisions requiring leadership intervention.
• Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
• Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
• Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
• Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.

Conoscenze

Program leadership

Executive communication

Stakeholder mgmt

Risk management

SDLC knowledge

Strumenti

Jira

Asana

Smartsheet

Descrizione del lavoro

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.

Technical Program Manager, Customer Onboarding

Veracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers.

Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.

The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale.

Key Responsibilities

• Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
• Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
• Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
• Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
• Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalations decisions requiring leadership intervention.
• Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
• Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
• Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
• Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.

Success Metrics

• Program readiness and execution predictability
• On-time milestone and deployment completion
• Time to go-live and first value
• Visibility and resolution of program risks and dependencies
• Reduction in onboarding delays and escalations
• Consistency of program governance across deployments
• Deployment efficiency and scalability
• Quality of Customer Success transitions

Qualifications

• 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
• Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
• Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
• Proven ability to translate strategic objectives into structured programs and measurable outcomes.
• Strong understanding of enterprise SaaS implementations and customer onboarding.
• Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
• Excellent executive communication and stakeholder management skills.
• Demonstrated ability to influence teams and drive accountability without direct authority.
• Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
• Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.

What we offer you:

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
• Wellness benefits to help you focus on what’s most important.
• “Take What You Need” time off policy.
• Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.
• Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate’s position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company’s good-faith estimate of the compensation range at the time of posting.

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.