Senior Technical Program Manager - Customer Onboarding

Veracode; Burlington (MA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Wellness programs

Take What You Need time off

Career development

401k matching

Job summary

Veracode, a global leader in Application Risk Management, seeks a Technical Program Manager to lead the customer onboarding program across Enterprise and Commercial customers. Reporting to the VP of Customer Success, you will own strategy, governance, and cross-functional execution for onboarding at scale.

You will coordinate across Customer Success, Project Management, CSEs, SAs, Product, and customer teams, driving KPIs, risk mitigation, and continuous improvement to deliver predictable value

Qualifications

• 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
• Proven success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
• Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
• Proven ability to translate strategic objectives into structured programs and measurable outcomes.
• Strong understanding of enterprise SaaS implementations and customer onboarding.

Responsibilities

• Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
• Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
• Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
• Program Governance Establish systematized program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
• Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalations decisions requiring leadership intervention.
• Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
• Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
• Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
• Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.

Skills

Program leadership

Executive communication

Stakeholder mgmt

Risk management

SDLC knowledge

Tools

Jira

Asana

Smartsheet

Job description

Veracode, a global leader in Application Risk Management, seeks a Technical Program Manager to lead the customer onboarding program across Enterprise and Commercial customers. Reporting to the VP of Customer Success, you will own strategy, governance, and cross-functional execution for onboarding at scale.

You will coordinate across Customer Success, Project Management, CSEs, SAs, Product, and customer teams, driving KPIs, risk mitigation, and continuous improvement to deliver predictable value