Technical Program Manager - Client Delivery

toshibaglobalcommercesolutions; Durham (NC); On-site; USD 130,000 - 190,000; Full time

Job summary

Toshiba Global Commerce Solutions seeks a Technical Program Manager to oversee end-to-end delivery of client solutions, aligning business requirements with product strategy and technical execution. The role demands extensive customer interaction and cross-functional leadership across engineering, product, and business teams, with up to 10% travel.

Responsibilities include managing scope, schedule, budget, and risks; coordinating multiple teams; and ensuring high-quality outcomes across SDLC

Qualifications

• 12+ years in program and project management.
• 7+ years managing client-facing technical solutions.
• Proven retail tech or POS delivery experience.
• Expertise in SDLC, software architecture, and embedded tech.
• PM certifications: PMP, SAFe, Scrum or plan to obtain one.
• Proficient with Jira, Confluence, MS Project, Smartsheet.
• Strong cross-functional stakeholder management.
• Excellent communication and client relationship skills.

Responsibilities

• Lead end-to-end delivery of client projects within scope, schedule, and budget.
• Manage risks, dependencies, milestones, and deliverables across projects.
• Align requirements and architecture into integrated project plans.
• Facilitate client communication on progress and outcomes.
• Drive process improvements and tool usage across teams.
• Provide leadership to cross-functional teams and ensure quality.
• Track KPIs and provide executive-status updates.
• Conduct root-cause analysis and corrective actions.
• Travel up to 10% as needed.

Skills

Program management

Client-facing

Retail technology

Technical architecture

Jira/Confluence

PMP/SAFe/Scrum

Leadership

Cross-functional collaboration

Stakeholder management

Risk management

Education

Bachelor's in STEM

Tools

Jira

Confluence

MS Project

Smartsheet

MS Excel

Job description

Toshiba Global Commerce Solutions is seeking a Technical Program Manager (TPgM) for Client Solution Delivery. The TPgM is responsible for overseeing end-to-end delivery of complex retail solutions, ensuring alignment between business requirements, product strategy, and technical execution. This role drives cross-functional coordination, mitigates risks, and ensures that projects stay within scope, budget, and timeline while maintaining high-quality standards across all phases of development. The role requires extensive customer interaction and up to 10% travel.

Responsibilities

Program Delivery & Execution

• Lead the end-to-end execution of client projects, ensuring they meet scope, schedule, and budget requirements.
• Manage risks, dependencies, milestones, and deliverables across projects.
• Oversee the delivery of client-facing technical solutions, ensuring they are aligned with business objectives and client needs.

Cross-Functional Alignment & Collaboration

• Align product requirements and technical architecture into integrated project plans, ensuring smooth collaboration across engineering, product, and business teams.
• Facilitate communication between technical teams and client stakeholders, ensuring clarity and shared understanding of project goals, timelines, and deliverables.
• Promote a culture of ownership, accountability, and collaboration across all teams involved in the program.

Technical Oversight & Leadership

• Provide leadership to technical project managers and cross-functional teams, driving program outcomes and ensuring technical excellence.
• Maintain oversight of quality standards, ensuring adherence to SDLC processes, engineering best practices, and quality checkpoints.
• Drive root cause analysis for defects and lead corrective actions to prevent future issues.

Client Engagement & Satisfaction

• Engage directly with clients to define project scope, gather requirements, and set expectations.
• Ensure regular and transparent communication with clients regarding project progress, risks, and outcomes.
• Proactively address client concerns and deliver solutions that exceed client expectations.

Process Improvement & Tools

• Continuously refine project management processes, tools, and methodologies to improve efficiency and effectiveness.
• Ensure consistent use of project management tools to track progress, manage risks, and maintain quality throughout the project lifecycle.

Program Strategy & Reporting

• Define and track key performance indicators (KPIs) to measure the success of programs.
• Provide executive-level status updates, highlighting progress, risks, and mitigation strategies.
• Lead retrospective reviews and promote a culture of continuous improvement across teams.

Required Skills & Experience

• Bachelor's degree in a technical field or equivalent combination of education and experience.
• 12+ years of experience in program and project management, with at least 7 years of experience managing client-facing technical solutions.
• Proven experience in retail technology, Point of Sale (POS) systems, or custom software delivery.
• Technical expertise in system architecture, software development practices, and an understanding of embedded systems, AI, or other relevant technologies.
• PMP, SAFe, Scrum, or similar certifications or demonstrated plan to achieve one or more.
• Proficiency in Jira, Confluence, MS Project, Smartsheet, and other project management tools.
• Expertise in managing complex, multi-team projects with a focus on both technical execution and client satisfaction.
• Strong interpersonal skills with the ability to foster collaboration and drive consensus across cross-functional teams.
• Customer-facing experience with proven ability to translate client requirements into executable plans.
• Results-driven, with a focus on delivering high-quality solutions within scope, time, and budget.

Success Metrics

• Effective program delivery, with adherence to key milestones and client satisfaction.
• Achievement of KPIs related to program success, including delivery timelines, budget adherence, and quality outcomes.
• Continuous improvement in team processes, leading to enhanced efficiency, fewer defects, and faster delivery times.

This role is essential for driving successful client projects that require a balance of technical expertise, customer relationship management, and program leadership. The TPgM will be a key player in delivering scalable, high-quality solutions while ensuring that client needs are met and exceeded.

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of