Executive Director of Client Delivery

Toshiba Global Commerce Solutions - External; Durham (NC); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Life insurance

Pet Insurance

Employee discounts

Paid holidays

Job summary

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery to lead delivery for complex software implementations and production readiness. The role requires hands-on technical leadership, deep customer interaction, and the ability to coordinate internal teams around commitments, risks, and client outcomes.

You will translate technical details into clear client-facing explanations, manage escalations, and guide teams across engineering, QA, architecture, DevOps,

Qualifications

• Understand software architecture, deployment pipelines, and production support at a practical level.
• Experience communicating with customers, explaining technical implementations, and addressing delivery concerns.
• Ability to coordinate cross-functional teams across engineering, QA, architecture, DevOps, product, and services.

Responsibilities

• Lead client delivery for complex software implementations, integrations, deployments, upgrades, and production readiness.
• Maintain hands-on fluency across the software stack to assess feasibility, deployment readiness, and operational risk.
• Translate technical details into clear client-facing explanations of delivery impacts, risks, and timelines.

Skills

Executive leadership

Client delivery leadership

Cross-functional coordination

Strong communication

Job description

Toshiba Global Commerce Solutions is seeking an Executive Director of Client Delivery that will be a hands‑on technical delivery leader responsible for ensuring successful client implementations, solution adoption, and production readiness across complex software environments. This role requires practical fluency across the software stack, the ability to work directly with customers to explain technical implementations and resolve delivery concerns, and the discipline to coordinate internal teams around commitments, dependencies, risks, and client outcomes.

Key Responsibilities

• Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production readiness activities.
• Maintain hands‑on fluency across the software stack toassessimplementationfeasibility, integration behavior, configuration impacts, environmentdependencies, security considerations, deployment readiness, andoperationalrisk.
• Translate technical implementationdetailsinto clearclient‑facing explanations, delivery impacts, risks,trade‑offs,and timeline considerations.
• Engage directly with customers to explain implementationapproach, clarify solution behavior, address technical concerns,manage escalations, and buildconfidence indelivery plans.
• Coordinateinternalengineering, QA,architecture,DevOps, product,support,services,andprogram teams aroundclientpriorities,deliverydependencies,issue resolution, andgo‑livecommitments.
• Drive delivery discipline throughimplementationplanning,readiness reviews,technical risk management,issue tracking, release coordination,and transparentclientstatus communication.
• Providehands‑on technical guidance during client delivery tovalidateimplementation approach, troubleshoot blockers, evaluate integration risks, and ensure the solution canoperatesuccessfully in the client environment.
• Use delivery metrics,client feedback,defect trends,deployment outcomes, support data, andproductionreadiness indicatorsto improveclientdelivery predictabilityand implementation quality.

Required Qualifications

• Demonstrated ability to understand and discuss software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, and production support at a practical technical depth.
• Proven experience communicating directly with customers, including explaining technical implementations, discussing trade‑offs, handling escalations, and aligningclientneeds withdeliveryexecution.
• Strongtrack recordofcoordinatingcross‑functional execution across engineering, QA, product, architecture, DevOps, operations, support,services,and programteamsto meet client commitments.
• Ability to balanceclientdelivery leadershipwithhands‑ontechnical engagement when needed to assess risk, clarify implementation direction,resolve blockers, orsupport customer confidence.
• Strong communicationskills, including the ability to present clearly to customers, senior leadership, and technical audiences.
• Strong understanding ofimplementationdelivery, DevOps practices, quality engineering, releasecoordination, operational support models,production readiness,and continuous improvement practices.

Preferred Qualifications

• Experience in customer‑facing technology leadership roles supporting complex implementations, enterprise integrations, or mission‑critical production systems.
• Experience supportingenterprisesoftware implementations inplatform, retail technology, payments, commerce, cloud, or similarly complex technology environments.
• Background in platform modernization, cloud migration, microservices, API strategy, mobile or edge computing, data platforms, or high‑availability transaction systems.
• Familiarity with delivery and reliability indicators such as deployment health, lead time, change failure rate, mean time to recovery, defect escape trends, customer‑impacting incidents, and acceptance quality.
• Experience working in regulated, security‑sensitive, or high‑availability environments where reliability, compliance, scalability, and customer confidence are critical.

Client DeliveryExpectations

• Operate as a credible bridge between customers,client delivery teams,productleaders, architecture, and technical execution teams.
• Communicatetechnical risks, delivery impacts, quality concerns,andimplementationtrade‑offs inclearcustomerand businessterms.
• Demonstrate the judgment to engage deeply in technical details when needed while keepinginternalteams focused onclient outcomes,implementationquality,and deliverycommitments.

Success Measures

• Customer confidence improves through clear technical communication, reliable delivery commitments, and effective escalation management.

Client implementations, deployments, and readiness activities are delivered with quality, predictability, and alignment to business priorities.

• Technical implementations are well understood, well communicated, and supported by sound architecture and operational readiness.
• Cross‑functional teamsoperatewith clear ownership, transparent status, and measurable progress against commitments.

Client deliverypractices improve over time through strongerreadiness reviews, better planning,clearer technical communication,increased automation, and data‑driven continuous improvement.

Toshiba Global Commerce Solutions is a dynamic billion‑dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self‑checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in‑store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two‑way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre‑tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.