Technical Program Manager: AI-Driven Delivery Orchestrator

Pointclickcare; United States; On-site; USD 130,000 - 170,000; Full time

Job summary

PointClickCare is seeking a Technical Program Manager to orchestrate cross‑domain initiatives that span product, platforms, and engineering, translating strategy into coordinated execution with measurable customer and business value. You will drive clarity and flow by aligning teams around shared outcomes, using data‑driven metrics and AI insights to surface risks, remove bottlenecks, and speed delivery.

Reporting to the Director, Delivery Orchestration, you will influence senior leaders, shape

Qualifications

• 5+ years leading complex software programs in TPM/EPM roles.
• 3+ years driving multi-team initiatives across product and platform or infrastructure.
• Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
• Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
• Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.

Responsibilities

• Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
• Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
• Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
• Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
• Champion empowered delivery: Coach teams on healthy operating rhythms and data‑driven practices that balance autonomy with alignment.
• Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade‑offs visible, decisions explicit, and accountability shared.
• Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.

Skills

Program management

Cross-team leadership

Technical fluency

Data-driven decision making

AI literacy

Communication

Education

Bachelor’s degree in CS/Engineering or related field

Tools

Jira

Confluence

Aha!

Job description

PointClickCare is seeking a Technical Program Manager to orchestrate cross‑domain initiatives that span product, platforms, and engineering, translating strategy into coordinated execution with measurable customer and business value. You will drive clarity and flow by aligning teams around shared outcomes, using data‑driven metrics and AI insights to surface risks, remove bottlenecks, and speed delivery.

Reporting to the Director, Delivery Orchestration, you will influence senior leaders, shape