Technical Program Manager

Avaamo; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Avaamo in the United States is seeking a Technical Program Manager to lead conversational AI initiatives. You will manage end-to-end delivery, coordinate cross-functional teams, and ensure on-time, within-budget outcomes.

The role requires deep technical knowledge, healthcare domain familiarity with Epic EHR, and strong leadership. You will drive project plans, risk management, and stakeholder communication.

Qualifications

• 10+ years of proven experience as a Technical Program Manager or Project Manager in AI/NLP.
• 3+ years working with clinical systems and Epic EHR implementations.
• Strong leadership and communication skills with cross-functional teams.
• Deep knowledge of conversational AI technologies and healthcare workflows.

Responsibilities

• Lead multi-project delivery of conversational AI initiatives with healthcare focus.
• Develop and maintain comprehensive project plans, timelines, and budgets.
• Coordinate with product managers, engineers, data scientists, and CX designers.
• Identify risks, drive mitigation, and ensure on-time delivery of high-quality outcomes.
• Monitor budgets and resource utilization, proposing optimizations.
• Provide regular status updates to senior management and stakeholders.
• Stay current with AI industry trends and Epic EHR implementation lifecycle.

Skills

Project management

Stakeholder management

Cross-functional collaboration

Technical depth

Agile methodologies

Healthcare domain knowledge

Leadership

Education

Bachelor's degree in CS/Engineering

Master's degree (preferred)

Tools

Epic EHR

App Orchard

Job description

We are seeking a skilled and experienced Technical Program Manager (TPM) to join our team and lead our conversational AI projects based in the US. As a TPM, you will be responsible for managing the end-to-end delivery of conversational AI initiatives, overseeing project planning, execution, and ensuring successful outcomes. This role requires strong technical knowledge, project management expertise, and the ability to collaborate effectively with cross-functional teams.

Responsibilities

This is primarily to handle some of our key Healthcare customers

Lead and manage multiple conversational AI projects simultaneously, ensuring alignment with strategic goals, timelines, and budgetary guidelines.

Collaborate closely with stakeholders, including product managers, engineers, data scientists, and CX designers, to define project objectives, scope, and deliverables.

Develop and maintain comprehensive project plans, including task assignments, timelines, dependencies, and resource allocations.

Drive the execution of projects, monitor progress, identify and mitigate risks, and ensure timely delivery of high-quality outcomes.

Coordinate and facilitate effective communication and collaboration across cross-functional teams, ensuring alignment and efficient workflow

Provide technical insights on healthcare systems such as EPIC, App Orchard,

Monitor project budgets and resource utilization, making recommendations for optimization and cost-effective solutions.

Provide regular project status updates, including progress, milestones, risks, and mitigation plans, to senior management and stakeholders.

Identify process improvement opportunities, establish best practices, and drive continuous improvement in project management methodologies.

Stay up-to-date with industry trends and advancements in conversational AI technologies, recommending innovative solutions to enhance project outcomes.

Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related technical field. Master’s degree is a plus.

Over 10+ years of proven experience as a Technical Program Manager or Project Manager, preferably in the field of conversational AI or natural language processing.

3+ years of working with clinical systems

Knowledge of Epic EHR and the full implementation lifecycle of Epic’s suite of applications

Experience leading Epic EHR and the full implementation lifecycle of Epic’s suite of applications

Knowledge of relevant operational and clinical workflows

Strong understanding of conversational AI technologies, including chatbots, virtual assistants, and voice recognition systems.

Solid knowledge of project management methodologies and tools, with the ability to manage complex projects from initiation to successful delivery.

Excellent leadership and communication skills, with the ability to influence and collaborate effectively with diverse stakeholders.

Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and deliver results in a fast-paced, dynamic environment.

Strong problem-solving and analytical skills, with the ability to identify and address project risks and challenges.

Experience working with cross-functional teams, including software engineers, data scientists, UX/UI designers, and quality assurance professionals.

Familiarity with Agile methodologies, such as Scrum or Kanban, is desirable.

We offer a collaborative work environment that fosters growth and innovation. If you are passionate about leveraging conversational AI technologies to drive impactful projects, we would love to hear from you.