Technical Program Manager

redwoodsoftware; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Redwood Software is seeking a senior Technical Program Manager to coordinate delivery across a product area, turning roadmap commitments into reliable, enterprise-ready releases. You will work across product, engineering, platform, support, and go-to-market teams to ensure visibility, manage dependencies, and drive release readiness.

You will track milestones, develop recovery plans, configure Jira dashboards, monitor defects, and communicate status to executives.

Qualifications

• Experience managing complex software delivery across multiple teams in SaaS and on-prem environments.
• Track record coordinating enterprise software releases; Agile or SAFe certification preferred.
• Strong understanding of the software development lifecycle and deployment plans.

Responsibilities

• Track roadmap milestones, delivery confidence, risks, dependencies, scope, sequencing, and capacity.
• Develop recovery plans for at-risk programs and lead release-readiness reviews and go/no-go decisions.
• Ensure launches meet technical, operational, and customer-enablement needs; monitor defects and health.
• Configure Jira workflows/dashboards, maintain delivery tools, and provide executive risk reports.
• Coordinate stakeholder communications and align delivery metrics with engineering leaders.
• Identify bottlenecks and improve delivery practices with measurable outcomes; leverage AI for reporting.

Skills

Delivery management

Leadership

Cross-functional coordination

Agile/SAFe

Tools

Jira

Job description

Role overview

A senior Technical Program Manager will coordinate delivery across a product area, helping engineering teams turn roadmap commitments into reliable, enterprise-ready releases. The work spans product, engineering, platform, support, and go-to-market groups, with responsibility for delivery visibility, dependencies, release readiness, and process improvement.

Responsibilities

• Track roadmap milestones, delivery confidence, risks, dependencies, scope, sequencing, and engineering capacity across initiatives.
• Develop recovery plans for at-risk programs and facilitate release-readiness reviews and go/no-go decisions.
• Confirm technical, operational, and customer-enablement needs are in place for launches; monitor defects, rollback exposure, and deployment health.
• Configure Jira workflows and dashboards, maintain delivery tracking tools, and produce data-based updates and risk reports for executives.
• Coordinate stakeholder communications, set expectations in customer-facing discussions, and partner with engineering leaders on delivery metrics.
• Identify bottlenecks and improve delivery practices with measurable outcomes; use AI tools to automate reporting, surface risk patterns, and improve release documentation.

Requirements

• Experience managing complex software delivery across multiple teams in SaaS and on-premises environments.
• Track record of coordinating enterprise software releases; Agile or SAFe certification is preferred.
• Strong understanding of the software development lifecycle and comfort discussing release details, technical tradeoffs, and deployment plans.
• Advanced Jira skills, including workflow configuration, dashboards, and reporting automation.
• Experience building delivery dashboards and portfolio health reports, with the ability to turn metrics into practical insight.
• Ability to communicate clearly across technical and business teams and provide leadership with timely, forward-looking status.

Benefits and work setup

The source lists a typical base salary range of CAD $100,000–$125,000 per year. Final compensation depends on skills, experience, and qualifications; the range excludes any applicable bonus, incentives, equity, or benefits.