IT Project Manager

Neighborhood-Healthcare; Escondido (CA); Hybrid; USD 104,000 - 156,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Neighborhood Healthcare is seeking an IT Project Manager to lead planning, coordination, and delivery of technology initiatives across the organization, including system implementations, integrations, and upgrades. The role emphasizes governance, clear communication, and measurable value across IT, clinical leadership, operations, and vendors.

The position is hybrid (onsite and remote) with hours M-F 8am-5pm.

Qualifications

• Bachelor’s degree in Information Technology, Business, Healthcare Administration, or a related field preferred
• 5+ years of experience managing technology projects in a healthcare setting
• Experience delivering cross-functional projects with IT, operations, clinical stakeholders and external vendors
• Experience with EHR/EMR systems, clinical applications, patient-facing technologies, interoperability, or systems integration preferred
• Experience with executive reporting, KPIs, implementation readiness, and user adoption
• Familiarity with traditional, Agile, and hybrid delivery approaches; PMP certification a plus

Responsibilities

• Lead technology projects from planning through implementation, adoption, stabilization and transition to operational support
• Develop and maintain project plans, milestones, schedules, dependencies, budgets, and resource requirements
• Manage the project lifecycle with charters, RAID logs, stakeholder engagement plans and change-control processes
• Define objectives, scope, deliverables, ownership and success criteria
• Coordinate work across IT, clinical and operational teams and vendors
• Manage scope and change requests through change-control; obtain approvals before changes
• Coordinate system, integration and UAT testing; ensure sign-off
• Lead go-live readiness, cutover planning and post-launch stabilization
• Partner with operational owners to support workflow adoption
• Build relationships with sponsors and stakeholders; facilitate decisions and communication
• Clarify roles and escalation paths across teams
• Serve as primary liaison for technology vendors; track milestones and deliverables
• Monitor vendor performance against SOW and acceptance criteria

Skills

Communication

Facilitation

Problem-solving

Stakeholder management

Influencing without authority

Education

Bachelor's degree in IT, Business, Healthcare Administration or related field

PMP certification (preferred)

Tools

EHR/EMR systems

Job description

The IT Project Manager is responsible for leading the planning, coordination, and successful delivery of technology initiatives across the organization, including system implementations, integrations and upgrades. This role brings structure, accountability, and clear communication to cross-functional efforts involving IT, clinical leadership, operations, and external vendors. The IT Project Manager works closely with stakeholders to manage priorities, remove barriers, and ensure projects deliver measurable operational and organizational value. The ideal candidate is highly organized, collaborative, adaptable, and skilled at driving complex healthcare technology initiatives from planning through successful implementation and adoption.

The hours for this role are M-F/8am-5pm (1 hour lunch)

This is a Hybrid role working onsite and remote.

Project Management & Delivery

• Lead technology projects from initial planning through implementation, adoption, stabilization, and transition to operational support
• Develop and maintain project plans, milestones, schedules, dependencies, budgets, and resource requirements appropriate to each initiative
• Manage the formal project lifecycle using appropriate documentation and controls, including project charters, scope statements, RAID logs (risks, actions, issues, decisions), stakeholder engagement plans, and change-control processes
• Define project objectives, scope, deliverables, ownership, and success criteria with sponsors and stakeholders
• Coordinate work across IT, clinical and operational teams, and vendors; drive timely follow-up on actions, decisions, and commitments
• Manage project scope and change requests through a change-control process; assess impacts to timelines, budgets, and resources, and obtain appropriate approvals before implementing changes
• Coordinate system, integration, and user acceptance testing (UAT), including issue resolution and stakeholder sign-off
• Lead go-live readiness and cutover planning, including contingency plans, training coordination, and post-launch stabilization
• Partner with operational owners to support workflow adoption and ensure solutions deliver intended outcomes
• Build strong relationships with project sponsors and clinical, operational, and technical stakeholders; facilitate decisions and clear communication
• Clarify roles, decision-making responsibilities, and escalation paths across teams without direct reporting authority
• Serve as the primary project liaison for assigned technology vendors; coordinate milestones, dependencies, and deliverables
• Monitor vendor performance against statements of work, contractual commitments, and acceptance criteria; elevate concerns when needed

Governance & Reporting

• Support project intake and prioritization by clarifying business needs, expected value, level of effort, resource capacity, and dependencies
• Provide consistent, executive-ready reporting on project health, milestones, risks, issues, decisions, and actions requiring leadership attention
• Partner with sponsors to establish KPIs and track results such as user adoption, operational efficiency, patient access, and other relevant outcomes
• Promote practical project management standards and maintain clear project documentation and governance
• Include privacy, security, regulatory, and organizational requirements, including HIPAA, in project planning and delivery
• Coordinate required reviews and risk mitigation with IT, security, compliance, and operational stakeholders

EDUCATION/EXPERIENCE

• Bachelor’s degree in Information Technology, Business, Healthcare Administration, or a related field preferred
• 5 or more years of experience managing technology projects, including experience delivering healthcare technology initiatives required
• Experience delivering cross-functional projects involving IT, operations, clinical stakeholders, and external vendors required
• Experience with EHR/EMR systems, clinical applications, patient-facing technologies, interoperability, or systems integration preferred
• Experience with executive reporting, KPIs, implementation readiness, and user adoption
• Familiarity with traditional, Agile, and hybrid delivery approaches; PMP certification a plus

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

Demonstrated ability to manage multiple concurrent projects, competing priorities, timelines, budgets, and shared resources

Strong communication, facilitation, problem-solving, and stakeholder management skills, including influencing without direct authority

PHYSICAL REQUIREMENTS

• Ability to lift/carry 10lbs/weight

Pay Range :

$104,200.00 to $156,200.00 annually, depending on experience (DOE)

Compensation Disclosure:

The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

COMPLIANCE (Safety & HIPAA)

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
• Complies with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.