Technical Product Trainer

Bradford White; Ambler (Montgomery County); On-site; USD 65,000 - 110,000; Full time

Job summary

Bradford White Corporation is seeking a Technical Product Trainer to represent the company and apply technical expertise gained in the HVAC field. You will train contractors, wholesalers, and manufacturer reps on Bradford White products, delivering sessions to external and internal customers with solid product and industry knowledge.

The role emphasizes building customer relationships, supporting product installations, and contributing to training content and remote facility setup, with frequent

Qualifications

• 5+ years of technician experience in related trades.
• 5+ years of customer-facing experience.
• Up to 75% travel with frequent overnights.
• Proficient with Microsoft Office products.
• High school diploma required; associate degree or HVAC/R certification preferred.
• Strong focus on customer success and experience.

Responsibilities

• Train and support contractors, ISCs, wholesalers, and manufacturer reps on Bradford White products.
• Create, schedule, and present training sessions to external and internal customers.
• Develop customer and contractor relationships.
• Provide input on new product features to meet customer needs.
• Supervise setup of remote training facilities as needed.

Skills

Customer facing

HVAC/R knowledge

Training

Microsoft Office

Travel up to 75%

Education

High School Diploma or equivalent

Associate degree or HVAC/R certification

Tools

Microsoft Office

Job description

We are currently seeking aTechnical Product Trainer. The Technical Product Trainer is responsible for representing Bradford White Corporation and our products utilizing their technical expertise gained through working in our industry. They will establish effective customer relationships by providing technically accurate training, guidance, and support.

Responsibilities

• Training and supporting contractors, Independent Service Contractors (ISCs), wholesale distributors, and manufacturer representatives on Bradford White Corporation Products
• Creating, scheduling, and presenting training sessions to external and internal customers
• Developing customer and contractor relationships
• Provide input to management on new product features/benefits that will help meet customer needs and/or wants
• Provide oversite and guidance on the set-up of remote training facilities
• Contribute to technical training video filming and planning as needed
• Be a cohesive team member for all aspects and methods of technical training
• Support internal and external customers with product installation and service needs
• Continuous improvement through self-motivation
• Assist with organizing customer training and factory visits

Qualifications

• High School Diploma or equivalent required, Associate degree or technical certifications in HVAC/R, mechanical systems, or other related discipline preferred
• 5+ years technician experience within related trades
• 5+ years of experience in a customer facing position
• Up to 75% travel includes frequent overnights
• Competence with Microsoft Office products
• Strong focus on customer success and customer experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.