Technical Trainer 3

Daikin Comfort; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Daikin Comfort is seeking a Technical Trainer to provide product and technical training support to internal and external customers. The role involves facilitating training sessions on installation, controls, and troubleshooting, as well as developing curriculum and training materials.

Ideal candidates will have over 8 years of experience in HVAC service and training, strong communication skills, and a customer-focused approach. A degree in HVAC or Engineering is preferred, and proficiency in MS Office is essential.

Qualifications

• 8+ years of experience with HVAC installation, commissioning, service and maintenance.
• 8+ years facilitating product and technical training.

Responsibilities

• Facilitate technical and/or sales training including installation, controls, commissioning, service.
• Develop or enhance curriculum as required.
• Provide training support and maintain training material.

Skills

Technical training experience

Proficiency in MS Office

Knowledge of HVAC products

Excellent communication skills

Problem-solving skills

Detail-oriented

Customer focus

Education

HVAC degree or certification

Bachelor's degree in Engineering

Job description

The Technical Trainer provides product and technical training support to internal and external customers. They ensure customer satisfaction through training and providing satisfactory customer technical support.

Position Responsibilities

• Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications
• Work with subject matter experts to develop or enhance curriculum as required
• Prepare training facility and lab prior to training classes
• Maintain training material inventory at assigned location
• Maintain training facility standards, including equipment and tools
• Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals
• Provide training support, including communication, promotion and coordination of product and technical training
• Acts as a liaison between sales, product marketing, service, and training
• Assist at educational or industry conferences; ability to present at conferences
• Perform additional projects/duties to support ongoing business needs
• Audit technical trainers 1&2 and experienced independent trainers

Nature & Scope

• Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manages projects and processes while working independently and with limited supervision
• Coaches and reviews the work of lower-level professionals
• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions

Knowledge & Skills

• Experience training in the technical service field
• Proficiency with MS Office (Outlook, Word, Excel and PowerPoint)
• Knowledge of HVAC products and controls
• Knowledge of management systems is a plus
• Proven track record of success in service and customer service
• Excellent written and verbal communication skills
• Excellent presentation and facilitation skills
• Ability to interact with students of varied backgrounds
• Ability to effectively present information and respond to questions from management, students and customers
• Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers
• Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
• Ability to write reports, business correspondence and develop course curriculum
• Ability to anticipate and solve practical problems and resolve issues
• Customer focus – proactively finds ways to exceed customer needs
• Detail-oriented, well organized
• Ability to work in a team environment and take initiative individually
• Ability to apply good judgment, strong work ethic, and integrity on the job

Experience

• 8+ years of experience with HVAC installation, commissioning, service and maintenance
• 8+ years facilitating product and technical training

Education / Certification

• HVAC degree or certification
• Bachelor’s degree in Engineering, or related field, preferred

People Management: No

Physical Requirements / Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations

Reports To: MANAGER, TECHNICAL TRAINING

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.