Technical Product Support Specialist

Ariens Co.; United States; Remote; USD 28.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401(k) match and profit-sharing plans

Tuition Reimbursement and Apprenticesh

Life Insurance

Onsite health clinic

Zusammenfassung

AriensCo is seeking a Product Support Specialist to assist end users, landscape professionals, dealerships, and retailers with product-related issues. The role involves coordinating goodwill solutions, parts discounts, and check-based reimbursements while maintaining strong product knowledge and cross-department collaboration.

The position requires excellent communication, documentation skills, and comfort with multiple systems to resolve customer needs.

Qualifikationen

• High School Diploma required; Associate’s Degree preferred.
• Minimum of 5 years of customer service experience.
• Experience with Microsoft Office Suite and CRM platforms.
• Strong communication and customer service skills.
• Attention to detail and ability to follow processes.
• Comfort with systems and technology.
• Ability to manage challenging customer situations.
• Experience with systems and cross-functional coordination.
• Familiarity with product publications not limited to service manuals, owners manuals, parts manuals, service notifications.

Aufgaben

• Create and maintain content related to standard work and internal Knowledge Base.
• Advanced product part fitment and identification (Parts Smart, PDF, Legacy, old gravely).
• Parts Order Entry.
• Basic support for consumer product issues including facilitating customer experience with the supporting dealer.
• Support dealer product issues, troubleshooting, general product questions, diagnostics (limited), warranty approval including goodwill, and systems process knowledge.
• Lead and/or support identified product resource improvements including parts manuals, owner’s manual and service documents.
• Assist in Consumer product selection inquiries.
• Handle dealer, retailer and consumer general supporting questions to conclusion.

Kenntnisse

Customer service

Communication

Microsoft Office

CRM systems

Attention to detail

Cross-functional coordination

Ausbildung

High School Diploma

Associate’s Degree preferred

Tools

CRM platforms

MS Office Suite

Jobbeschreibung

AriensCo is seeking a Product Support Specialist to assist end users, landscape professionals, dealerships, and retailers with product-related issues. The role involves coordinating goodwill solutions, parts discounts, and check-based reimbursements while maintaining strong product knowledge and cross-department collaboration.

The position requires excellent communication, documentation skills, and comfort with multiple systems to resolve customer needs.