Field Service Technician (Richmond, VA)

Life Fitness; California (MO); Remote; USD 54,000 - 76,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Paid time off

Bonus eligibility

Mobile phone allowance

Job summary

Life Fitness / Hammer Strength is seeking a Field Service Technician to diagnose, repair, and perform preventative maintenance on fitness equipment within the greater Richmond, VA area, with some DC coverage. The role is remote-based and requires living within 50 miles of Northern/Central VA.

You will collaborate with Sales and the Service team to deliver best-in-class customer experiences. You should have 3+ years of troubleshooting experience, a high school diploma (associate degree

Qualifications

• 3+ years proven experience in technical and mechanical troubleshooting on fitness equipment or equivalent complexity
• High school diploma or GED required; Associate's degree in electronics/technical field preferred
• Ability to diagnose and troubleshoot electro-mechanical, networking, and A/V tech issues; WiFi, power electronics knowledge
• Strong communication and relationship-building with customers and sales partners
• Experience with ERP systems and MS Office; valid driver's license and travel readiness

Responsibilities

• Diagnose and troubleshoot networking, electrical, or mechanical issues on fitness equipment and consoles
• Perform preventative maintenance and service visits in assigned territory
• Build relationships with customers and sales partners, acting as a trusted service advisor
• Manage daily workload and scheduling to optimize service metrics (first-time fix rate, resolution time)
• Travel within territory (up to 85%); maintain vehicle inventory and keep accurate service records

Skills

Troubleshooting

Customer service

Networking

Electrical/Mechanical troubleshooting

Communication skills

Organization

Problem solving

Travel readiness

Education

High school diploma or GED

Associate's degree in electronics/technical field (preferred)

Tools

Oracle ERP

Microsoft Office

Job description

Join us as we empower the world to work out, creating healthier lives together. Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service? As a Field Service Technician with Life Fitness/Hammer Strength, you will manage an assigned service territory in the greater Richmond, VA (occasional DC coverage) area visiting commercial and consumer customer locations to diagnose/troubleshoot, repair, and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience - playing a critical role in our mission to bring high-performance, reliable solutions to people, wherever and whenever they work out. This is a remote-based position and, in order to effectively service customers in the region, applicants must live within a 50-mile radius of or be willing to move to the Northern/Central VA area. #LI-Remote

Field Service Technician responsibilities

• Independently diagnosing and troubleshooting networking, electrical, or mechanical issues with fitness equipment and entertainment consoles
• Conducting preventative maintenance
• Building strong relationships with customers and sales partners, establishing themselves as a trusted service advisor, and working to proactively complete service while on-site
• Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day, customer resolution time, first-time fix rate, etc.
• Traveling assigned territory, primarily via company-provided van, to efficiently deliver on key metrics, referenced above
• Managing a proper inventory of spare parts, replenishment of service inventory, coordinating the disposition of exchanged parts, minimizing shrinkage, and generally maintaining company supplied vehicle in good working order
• Maintaining accurate service records and reports on equipment problems in the field and completing expense reports in timely fashion
• Attending installs and regional trade shows
• Working in compliance with Life Fitness Health & Safety procedures.
• Other duties and responsibilities as assigned.

What Life Fitness / Hammer Strength is looking for in our Field Service Technicians

• 3+ years proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity
• High school diploma or GED required, Associate's degree in electronics or technical degree preferred
• The ability to adapt quickly, multi-task, and thrive in an independent (remote), deadline-driven environment; you will be working as part of an awesome, broader, but geographically distributed team
• Proficiency diagnosing and troubleshooting issues with electro-mechanical, networking, and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity, power electronics, digital / analog circuits, AC / DC power systems, etc.
• Ability to build great relationships with internal and external customers
• Strong organization skills, attention to detail, results-oriented, and accountable
• Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive, highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred, and basic proficiency with Microsoft Office Suite (Word, Outlook, etc) required
• Must be able to lift up to 50 - 100 pounds, push and pull equipment, and carry up to 50 pounds a distance of 100 feet
• Must be able to stand, bend, and/or kneel for up to two hours at a time
• Must possess a valid state driver's license.
• Ability and willingness to travel up to 85% of time via automobile (and occasionally via airplane).

Why Life Fitness / Hammer Strength?

Join a dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers, helping keep people active, and positively impacting lives. Take advantage of rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility). Collaborative environment fostering teamwork and accountability. Comprehensive wellness benefits

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives.

Benefits

• 401(k) savings plan with 4% employer match
• Medical, dental and vision insurance
• Parental leave
• Medical and military leaves of absence
• Paid time off, including 12 paid holidays throughout the calendar year
• Paid vacation days beginning at 13 days annually
• Paid sick leave as provided under state and local paid sick leave laws
• Company paid short-term disability
• Optional long-term disability
• Health savings account
• Health care and dependent care reimbursement accounts
• Employee and dependent life insurance and supplemental life and AD&D insurance
• Hospital indemnity
• Identity protection
• Legal services
• Adoption assistance
• Tuition assistance
• Commuter benefits
• Employee discounts
• Employee assistance program that includes free counseling sessions
• Superior employee purchase program for Life Fitness/Hammer Strength brand product discounts and reduced rates on everyday products and services like vehicles, electronics, homeowner insurance, etc.
• Rewards and recognition for superior performance (base salary + commission and quarterly incentive eligibility)
• Collaborative environment fostering teamwork and accountability
• Comprehensive wellness benefits

The salary range for this position, intended for U.S. applicants, is $53,800 - $75,600 annually.

This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.

This position is eligible to participate in Life Fitness / Hammer Strength’s Technician Core Metric Incentive and Service Commission Plan with monthly bonus eligibility in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan(s).

This position is eligible to receive a mobile allowance to offset the costs of using a personal cell phone for business related purposes.

All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.

Life Fitness / Hammer Strength is an equal opportunity employer.

All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring.

Headquartered outside of Chicago, in Rosemont, Illinois, the company manufactures and sells strength and cardiovascular equipment through its iconic Life Fitness and Hammer Strength brands.

By seamlessly bringing innovative, high-performance and reliable equipment, wherever and whenever they work out, Life Fitness/Hammer Strength aims to inspire healthier lives.

For more information, visit www.lifefitness.com.

Our values drive how we work, grow, and win—together: We think customer first: We're proactive, adaptable, and always improving the customer experience. We play as one team: We care, collaborate, and pick each other up—we win and lose together. We raise the bar on fitness innovation: We lead, not follow—pushing fitness further every day. We persevere and get it done: We out-work, out-match, and never compromise on quality or performance. We inspire each other to live healthier lives: We support well-being, inside and outside of work, to build a healthier world—together.

Ready to make an impact? Join us and help shape the future of fitness.