Technical Product Support Specialist

BTech Inc.; New Jersey; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Life Insurance & AD&D

Job summary

BTech Inc. in Morris County, Rockaway, NJ is seeking a Technical Product Support Specialist to provide technical support and training for hardware and software products. This role focuses on external customers and requires strong electronics knowledge, troubleshooting ability, and clear communication.

The position is full-time on site in Rockaway, NJ. Responsibilities include assisting customers by phone, email, and video meetings; diagnosing issues; delivering remote and on-site training; and

Qualifications

• Electronics technology degree or equivalent experience.
• Solid understanding of engineering principles.
• Hands-on experience using basic electronic test equipment.
• Excellent written and verbal communication skills.
• High level of computer literacy including MS Office and basic databases/networking knowledge.
• Familiarity with ticketing systems and remote support tools.

Responsibilities

• Provide prompt and professional product support to customers via phone, email, ticketing system, and video conferencing (Teams/Zoom).
• Diagnose and resolve technical issues related to BTECH’s hardware and software offerings.
• Deliver remote and on-site product training and field service support.
• Remotely install and configure BTECH software in customer environments.
• Serve as liaison between customers and internal teams such as Service, Monitoring, and Engineering.
• Contribute to ongoing support documentation (manuals, bulletins, work instructions).
• Assist the Engineering team in testing and evaluating prototype hardware and software.

Skills

Troubleshooting

Communication skills

Engineering principles

Networking concepts

Analytical thinking

Education

Electronics Technology Degree (Associates)

Tools

Ticketing systems

Remote support tools

Microsoft Office

Job description

Technical Product Support Specialist (Morris County New Jersey; Rockaway, NJ)

BTECH is seeking a Technical Product Support Specialist to join our growing team. This customer-facing role is responsible for providing technical support and training for BTECH’s hardware and software products. The ideal candidate will have a strong foundation in electronics, exceptional troubleshooting abilities, and excellent communication skills. This is NOT an internal IT support role— it focuses on helping external customers effectively use and troubleshoot BTECH products.

This position is full time on site in Rockaway, New Jersey.

Responsibilities:

• Provide prompt and professional product support to customers via phone, email, ticketing system, and video conferencing (Teams/Zoom).
• Diagnose and resolve technical issues related to BTECH’s hardware and software offerings.
• Deliver remote and occasional on-site product training and field service support.
• Remotely install and configure BTECH software in customer environments.
• Serve as a liaison between customers and internal teams such as Service, Monitoring, and Engineering.
• Maintain expertise in BTECH’s full product line and contribute to ongoing support documentation (manuals, bulletins, work instructions).
• Assist the Engineering team in testing and evaluating prototype hardware and software.

Minimum Education

Electronics Technology Degree (Associates) or equivalent experience.

Required Skills and Experience

• Solid understanding of engineering principles and practices.
• Hands on experience using basic electronic test equipment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills coupled with good interpersonal skills.
• High level of computer literacy, including proficiency in Microsoft Office applications, and a working knowledge of databases and computer networking concepts.
• Familiarity with ticketing systems and remote support tools
• Self-starter with the ability to manage multiple tasks and projects independently.

What We Offer

We offer a competitive salary package of $20 - $24 an hour based on experience and education, health benefits (Medical, Dental, Vision, HRA, FSA, Company paid Life Insurance & AD&D, and 401K), paid time off, and a stimulating work environment.

BTECH, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.