Technical Product Support Representative - Manufacturing

Marvin; Detroit (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience assisting customers, dealers, and internal partners with technical questions.
• Strong problem-solving and detail-oriented mindset for product and installation concerns.
• Proficiency documenting cases in a CRM system and collaborating across teams.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system.
• Collaborate with manufacturing, engineering, and field teams to resolve issues promptly.

Skills

Customer service

Technical troubleshooting

CRM documentation

Cross-functional collaboration

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.