Technical Product Support Lead for Key Accounts

Caterpillar Inc.; Georgia; On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Tuition Reimbursement

Job summary

Caterpillar Inc. is seeking a Product Support Manager (Commercial Team Support) to provide technical and commercial support to account managers and key customer accounts, serving as a subject matter expert for Caterpillar products, services, and applications. The role is located in Houston, TX, with relocation offered.

Sponsorship is not provided. The position requires 5 days onsite and focuses on improving customer satisfaction and business outcomes for Caterpillar's Oil & Gas and Marine

Qualifications

• Customer-focused and able to align customer needs with solutions.
• Ability to collect and synthesize data from stakeholders to reach conclusions.
• Commitment to delivering excellent service and meeting customer expectations.

Responsibilities

• Serve as the primary technical resource for Account Managers and key customer accounts.
• Support customer meetings, site visits, and discussions related to product performance, maintenance, reliability, and application requirements.
• Coordinate internal resources across engineering, product groups, service, parts, and operations to address customer questions and issues.
• Assist Account Managers in developing customer solutions, proposals, recommendations, and technical presentations.
• Lead technical problem-solving efforts and help drive timely resolution of customer issues.
• Identify product improvement opportunities based on customer feedback and field experience.
• Provide guidance on maintenance strategies, repair options, upgrades, and lifecycle support solutions.
• Develop and maintain in-depth knowledge of Caterpillar products, services, customer applications, and industry trends.
• Support sales growth by identifying aftermarket, service, repair, rebuild, and upgrade opportunities within assigned accounts.
• Help ensure customer concerns are communicated internally and appropriate follow-up actions are completed.

Skills

Customer Focus

Data Gathering

Service Excellence

Consulting

Effective Communications

Problem Solving

Relationship Management

Technical Excellence

Job description

Caterpillar Inc. is seeking a Product Support Manager (Commercial Team Support) to provide technical and commercial support to account managers and key customer accounts, serving as a subject matter expert for Caterpillar products, services, and applications. The role is located in Houston, TX, with relocation offered.

Sponsorship is not provided. The position requires 5 days onsite and focuses on improving customer satisfaction and business outcomes for Caterpillar's Oil & Gas and Marine