Oil & Gas Product Support Leader - Houston

Caterpillar Brazil; Houston (TX); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

HSA

FSAs

PTO

Career development

Incentive bonus

Life insurance

Parental leave

Tuition reimbursement

Job summary

Caterpillar Inc. in Houston, TX, is seeking a Product Support Manager (Oil & Gas) to provide technical and commercial support to account managers and key customers. You will coordinate across engineering, service, parts, and operations to address product performance, maintenance, and lifecycle needs.

The role requires onsite presence five days a week in Houston, with opportunities to lead solutions, develop proposals, and drive customer satisfaction through cross-functional collaboration.

Qualifications

• Customer focus and service orientation for key accounts.
• Ability to gather data and synthesize insights from multiple stakeholders.
• Strong communication skills to present solutions and recommendations.
• Experience advising clients with technical or business guidance.

Responsibilities

• Serve as the primary technical resource for Account Managers and key customer accounts.
• Support customer meetings, site visits, and discussions related to product performance, maintenance, reliability, and application requirements.
• Coordinate internal resources across engineering, product groups, service, parts, and operations to address customer questions and issues.
• Assist Account Managers in developing customer solutions, proposals, recommendations, and technical presentations.
• Lead technical problem-solving efforts and help drive timely resolution of customer issues.
• Identify product improvement opportunities based on customer feedback and field experience.
• Provide guidance on maintenance strategies, repair options, upgrades, and lifecycle support solutions.
• Develop and maintain in-depth knowledge of Caterpillar products, services, customer applications, and industry trends.
• Support sales growth by identifying aftermarket, service, repair, rebuild, and upgrade opportunities within assigned accounts.
• Help ensure customer concerns are communicated internally and appropriate follow-up actions are completed.

Skills

Customer focus

Data analysis

Service excellence

Consulting

Effective communications

Problem solving

Relationship management

Technical excellence

Job description

Caterpillar Inc. in Houston, TX, is seeking a Product Support Manager (Oil & Gas) to provide technical and commercial support to account managers and key customers. You will coordinate across engineering, service, parts, and operations to address product performance, maintenance, and lifecycle needs.

The role requires onsite presence five days a week in Houston, with opportunities to lead solutions, develop proposals, and drive customer satisfaction through cross-functional collaboration.