Product Support Manager (Oil & Gas)

Caterpillar Inc.; Houston (TX); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

401(k) savings plans

Paid time off

Tuition reimbursement

Career development

Incentive bonus

Parental leave

Job summary

Caterpillar Inc. is seeking a Product Support Manager (Commercial Team Support) based in Houston, TX.

This role provides technical and commercial support to account managers and key customer accounts, coordinating internal resources to improve customer satisfaction and business outcomes. The role requires deep product knowledge, strong communication, and the ability to lead cross-functional efforts across engineering, service, and operations.

Qualifications

• Customer focus and satisfaction drive all decisions and solutions.
• Ability to gather and synthesize data from multiple stakeholders.
• Commitment to delivering outstanding customer service and outcomes.
• Provide technical or business guidance to clients, both internal and external.
• Communicate clearly and effectively across teams and with customers.
• Identify and resolve organizational or process problems.
• Build and maintain strong working relationships with clients and peers.
• Develop deep knowledge of Caterpillar products, services, and applications.

Responsibilities

• Serve as the primary technical resource for Account Managers and key customer accounts.
• Support customer meetings and site visits related to product performance and maintenance.
• Coordinate internal resources across engineering, product groups, service, parts, and operations.
• Assist Account Managers in developing customer solutions and technical presentations.
• Lead problem-solving efforts and drive timely resolution of issues.
• Identify product improvement opportunities based on customer feedback and field experience.
• Provide guidance on maintenance strategies, repairs, upgrades, and lifecycle support.
• Develop in-depth knowledge of Caterpillar products and industry trends.
• Support sales growth by identifying aftermarket, service, repair, rebuild opportunities within accounts.
• Ensure customer concerns have proper follow-up actions.

Skills

Customer focus

Data gathering

Service excellence

Consulting

Effective communications

Problem solving

Relationship management

Technical excellence

Job description

Job Description

Job Description

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Oil & Gas And Marine

Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.

About The Role

The Product Support Manager (Commercial Team Support) provides technical and commercial support to account managers and key customer accounts by serving as a subject matter expert for Caterpillar products, services, and applications. Supports customer discussions, helps resolve technical issues, coordinates internal resources, and works cross-functionally to improve customer satisfaction and business outcomes.

Additional Details

• This role is located in Houston, TX
• This role does offer relocation
• This role does not offer sponsorship
• This role requires 5 days onsite

What Will You Do

• Serve as the primary technical resource for Account Managers and key customer accounts.
• Support customer meetings, site visits, and discussions related to product performance, maintenance, reliability, and application requirements.
• Coordinate internal resources across engineering, product groups, service, parts, and operations to address customer questions and issues.
• Assist Account Managers in developing customer solutions, proposals, recommendations, and technical presentations.
• Lead technical problem-solving efforts and help drive timely resolution of customer issues.
• Identify product improvement opportunities based on customer feedback and field experience.
• Provide guidance on maintenance strategies, repair options, upgrades, and lifecycle support solutions.
• Develop and maintain in-depth knowledge of Caterpillar products, services, customer applications, and industry trends.
• Support sales growth by identifying aftermarket, service, repair, rebuild, and upgrade opportunities within assigned accounts.
• Help ensure customer concerns are communicated internally and appropriate follow-up actions are completed.

What Will You Have

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Summary Pay Range

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement
• These benefits also apply to part-time employees

Posting Dates

September 15, 2026 - September 25, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.