Product Support Engineer, Technology Solutions

Caterpillar Financial Services Corporation; Clayton (NC); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) savings plans

Health Savings Account

FSAs

Career development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition reimbursement

Job summary

Caterpillar Inc. is seeking a Product Service Engineer to support product development programs across CAT Technology. You will help improve product health, reduce warranty, and provide technical support to dealer and service teams.

The role offers leadership opportunities, cross-functional collaboration, and exposure to Caterpillar’s machine product groups. Requires engineering background and experience in product support, with up to 50% travel.

Qualifications

• A bachelor’s degree in engineering or related field or experience in engineering or related field
• Technical product support experience
• Experience with telematics, payload technologies, productivity technologies, site grading technologies, or safety sensing systems
• Product/customer support, quality, or aftermarket related experience
• 6 Sigma Green Belt experience preferred

Responsibilities

• Develop appropriate procedures and plans to ensure product quality and evaluate results to identify deficiencies. Collaborating with product teams to correct design flaws as needed.
• Provide support to triage and direct issues to appropriate teams. Maximize customer uptime by providing quick field improvements.
• Coordinate, review, and edit service literature to ensure dealer and customer success in commissioning, maintenance, and service the end-to-end product.
• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
• Assist in new customer onboarding and deployment
• Support customer data gathering initiatives to provide technical teams robust requirement information
• Work with corporate partners to enable scalable training offerings for dealers and customers

Skills

Customer focus

Service excellence

Data gathering

Effective communications

Problem solving

Relationship management

Technical excellence

Education

Bachelor's degree in engineering or related field

Job description

Caterpillar Inc. is seeking a Product Service Engineer to support product development programs across CAT Technology. You will help improve product health, reduce warranty, and provide technical support to dealer and service teams.

The role offers leadership opportunities, cross-functional collaboration, and exposure to Caterpillar’s machine product groups. Requires engineering background and experience in product support, with up to 50% travel.