Technical Product Support Analyst

Jobtailor; Kentucky; On-site; USD 65,000 - 90,000; Full time

Job summary

Trane Commercial Systems is seeking a data-focused professional to manage product data, pricing, and configuration rules. You will support field sales software and tools used to price, propose, and order equipment, while overseeing BOMs across systems.

The role requires strong attention to detail, cross-functional collaboration, and the ability to translate design and manufacturing requirements into practical tools and workflows.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience.
• Experience with product data management and configuration management.
• Strong data visualization and analytics capabilities.
• Familiarity with AutoCAD and graphic systems is preferred.
• Ability to work in a technical engineering team and cross-functional settings.

Responsibilities

• Create, maintain, and test product data, pricing, rules, and notes for products in the Unitary portfolio.
• Support software used by field sales organizations and external customers to select Trane Commercial Systems equipment.
• Support tools used by commercial sales offices to price equipment, generate proposals and submittals, and order Trane equipment.
• Oversee implementation, maintenance, and auditing of configuration management and bills of materials across multiple systems.
• Convert requirements from design, engineering, product support, and manufacturing into supporting tools and processes.
• Troubleshoot and resolve customer-reported data and application issues.
• Review personal and colleagues’ work to ensure accurate and reliable data products.
• Collaborate with cross-functional teams to create and maintain analytic workflows and data visualizations.

Skills

Product Data Management

Configuration Management

Data Visualization

Data Analysis

Troubleshooting

Engineering Support

Analytic Workflows

Education

Bachelor's Degree in Computer Science

Statistics

Data Science

Information Systems

Engineering

Equivalent degree

Tools

AutoCAD

Computer-Aided Graphic Systems

Job description

• Create, maintain, and test product data, pricing, rules, and notes for products in the Unitary portfolio
• Support software used by field sales organizations and external customers to select Trane Commercial Systems equipment
• Support tools used by commercial sales offices to price equipment, generate proposals and submittals, and order Trane equipment
• Oversee implementation, maintenance, and auditing of configuration management and bills of materials across multiple systems
• Convert requirements from design, engineering, product support, and manufacturing into supporting tools and processes
• Troubleshoot and resolve customer-reported data and application issues
• Review personal and colleagues’ work to ensure accurate and reliable data products
• Collaborate with cross-functional teams to create and maintain analytic workflows and data visualizations

Requirements

• Bachelor’s Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree
• Alternatively, Associate’s Degree (Electrical or Mechanical Design desired) and 2 years of Trane Commercial Product experience
• Working knowledge of computer-aided graphic systems
• AutoCAD experience preferred
• Basic understanding of product definition and configuration concepts preferred
• Ability to function in a technical engineering team environment
• Ability to work individually and in cross-functional teams
• High attention to detail and solid communication skills
• Excellent computer skills
• Ability to travel; expected travel is 10%
• Self-motivated and tenacious
• Willingness to learn and ask questions

Core Competencies

Demonstrates expertise in product data management, configuration management, and cross-functional collaboration to support Trane Commercial Systems equipment. Proficient in troubleshooting application issues and maintaining accurate data products while ensuring effective communication within technical teams.

Highest-signal resume keywords

• Bachelor’s Degree In Computer Science
• Trane Commercial Product Experience
• AutoCAD Experience
• Configuration Management
• Data Visualization

Hard Skills

• Product Data Management
• Configuration Management
• Data Analysis
• Troubleshooting
• Proposal Generation
• Data Visualization
• Computer-Aided Graphic Systems
• Product Definition
• Engineering Support
• Analytic Workflows

Soft Skills

• Attention To Detail
• Communication Skills
• Self-Motivated
• Team Collaboration
• Willingness To Learn

Industry Keywords

• Trane Commercial Systems
• Field Sales Support
• Cross-Functional Teams
• Equipment Pricing
• Bills Of Materials