Lead, Technical Product Sales Support

Comcast Advertising; Northern (KY); Hybrid; USD 85,000 - 128,000; Full time

Job summary

Comcast is seeking a Supervisory role to oversee daily technical product sales support operations and guide team performance to meet service excellence standards. The position coordinates customer order processing workflows and manages workforce scheduling to ensure timely service delivery across teams.

The role emphasizes process improvements, staff training on product knowledge, and maintaining high-quality customer experiences, with opportunities to influence leadership on improvement

Qualifications

• Bachelor's Degree required or equivalent experience.
• 2-5 years of relevant work experience.
• Strong communication and leadership skills.

Responsibilities

• Supervising daily technical product sales support operations while monitoring team performance and providing guidance to meet service standards.
• Coordinating customer order processing workflows and quality checks to maintain accuracy and timeliness across support teams.
• Managing workforce scheduling and resource allocation to optimize coverage and meet fluctuating business support demands.
• Implementing process improvements and best practices for technical product sales support activities within established departmental guidelines.
• Analyzing support team performance metrics and developing action plans to address gaps through coaching and training.
• Supporting staff development through product knowledge transfer sessions and systems training for Comcast Business Class offerings.
• Organizing regular team communications and updates to ensure consistent delivery of technical product support excellence.
• Monitoring technical support quality standards and customer experience metrics while providing feedback to leadership on improvement opportunities.
• Consistent exercise of independent judgment and discretion in matters of significance.

Skills

Communication

Customer Experience

Leadership

Education

Bachelor's Degree

Job description

Comcast is seeking a Supervisory role to oversee daily technical product sales support operations and guide team performance to meet service excellence standards. The position coordinates customer order processing workflows and manages workforce scheduling to ensure timely service delivery across teams.

The role emphasizes process improvements, staff training on product knowledge, and maintaining high-quality customer experiences, with opportunities to influence leadership on improvement