Supervisor, Technical Product Sales - Business Support

Comcast Advertising; Northern (KY); Hybrid; USD 85,000 - 128,000; Full time

Job summary

Comcast is seeking a Supervisory role to oversee daily technical product sales support operations and guide team performance to meet service excellence standards. The position coordinates customer order processing workflows and manages workforce scheduling to ensure timely service delivery across teams.

The role emphasizes process improvements, staff training on product knowledge, and maintaining high-quality customer experiences, with opportunities to influence leadership on improvement

Qualifications

• Bachelor's Degree required or equivalent experience.
• 2-5 years of relevant work experience.
• Strong communication and leadership skills.

Responsibilities

• Supervising daily technical product sales support operations while monitoring team performance and providing guidance to meet service standards.
• Coordinating customer order processing workflows and quality checks to maintain accuracy and timeliness across support teams.
• Managing workforce scheduling and resource allocation to optimize coverage and meet fluctuating business support demands.
• Implementing process improvements and best practices for technical product sales support activities within established departmental guidelines.
• Analyzing support team performance metrics and developing action plans to address gaps through coaching and training.
• Supporting staff development through product knowledge transfer sessions and systems training for Comcast Business Class offerings.
• Organizing regular team communications and updates to ensure consistent delivery of technical product support excellence.
• Monitoring technical support quality standards and customer experience metrics while providing feedback to leadership on improvement opportunities.
• Consistent exercise of independent judgment and discretion in matters of significance.

Skills

Communication

Customer Experience

Leadership

Education

Bachelor's Degree

Job description

Job Summary

This job oversees daily technical product sales support operations and guides team performance to meet service excellence standards. It coordinates customer order processing workflows while managing resource allocation and quality assurance activities. The job implements process improvements and develops staff through product knowledge transfer and systems training initiatives.

Responsibilities

• Supervising daily technical product sales support operations while monitoring team performance and providing guidance to meet service standards.
• Coordinating customer order processing workflows and quality checks to maintain accuracy and timeliness across support teams.
• Managing workforce scheduling and resource allocation to optimize coverage and meet fluctuating business support demands.
• Implementing process improvements and best practices for technical product sales support activities within established departmental guidelines.
• Analyzing support team performance metrics and developing action plans to address gaps through coaching and training.
• Supporting staff development through product knowledge transfer sessions and systems training for Comcast Business Class offerings.
• Organizing regular team communications and updates to ensure consistent delivery of technical product support excellence.
• Monitoring technical support quality standards and customer experience metrics while providing feedback to leadership on improvement opportunities.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Skills

Communication, Customer Experience (CX), Leadership

Compensation

This job can be performed in New Jersey with a Pay Range of $85,004.53 - $127,506.79 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.