Technical Product & QA Specialist I - Process & Training

College-of-American-Pathologists; Northfield Township (IL); On-site; USD 77,000 - 96,000; Full time

Job summary

College of American Pathologists seeks a Technical Product & QA Specialist I to plan, direct, and deliver technical program content and departmental projects that support College objectives. You will work independently, using decisive reasoning and diverse procedures to provide technical guidance internally and externally.

The role includes leadership of Surveys staff, collaboration across departments, and participation in large program-wide initiatives to streamline operations, with emphasis on

Qualifications

• Baccalaureate degree required.
• Business degree a plus.

Responsibilities

• Plan, direct, and deliver technical program content and projects.
• Work independently with decision making and diverse procedures.
• Provide technical and consultative services internally and externally.
• Deliver accuracy of kit instructions, result forms, grading, evaluations, and summary reports.
• Identify and implement process improvements with internal and customer focus.
• Lead Surveys staff and train other staff with knowledge of Surveys and data analysis.
• Serve as primary authority for Surveys working with Technical Specialists.
• Support large program-wide projects to streamline interfaces.
• Provide direction and consultative services internally on an ongoing basis.
• Interact with Marketing, Customer Service, Client Relations, Biostatistics, Information Services, Purchasing, Education, Laboratory Accreditation, Shared Services, Publications.
• Maintain technical expertise by attending meetings and continuing education.

Skills

Decision making

Accountability

Team player

Prioritization

Under pressure

Business understanding

Resourcefulness

Computer systems

Education

Bachelor's degree

Business degree a plus

Job description

College of American Pathologists seeks a Technical Product & QA Specialist I to plan, direct, and deliver technical program content and departmental projects that support College objectives. You will work independently, using decisive reasoning and diverse procedures to provide technical guidance internally and externally.

The role includes leadership of Surveys staff, collaboration across departments, and participation in large program-wide initiatives to streamline operations, with emphasis on