Technical Product & QA Specialist I

College-of-American-Pathologists; Northfield Township (IL); On-site; USD 77,000 - 96,000; Full time

Job summary

College of American Pathologists seeks a Technical Product & QA Specialist I to plan, direct, and deliver technical program content and departmental projects that support College objectives. You will work independently, using decisive reasoning and diverse procedures to provide technical guidance internally and externally.

The role includes leadership of Surveys staff, collaboration across departments, and participation in large program-wide initiatives to streamline operations, with emphasis on

Qualifications

• Baccalaureate degree required.
• Business degree a plus.

Responsibilities

• Plan, direct, and deliver technical program content and projects.
• Work independently with decision making and diverse procedures.
• Provide technical and consultative services internally and externally.
• Deliver accuracy of kit instructions, result forms, grading, evaluations, and summary reports.
• Identify and implement process improvements with internal and customer focus.
• Lead Surveys staff and train other staff with knowledge of Surveys and data analysis.
• Serve as primary authority for Surveys working with Technical Specialists.
• Support large program-wide projects to streamline interfaces.
• Provide direction and consultative services internally on an ongoing basis.
• Interact with Marketing, Customer Service, Client Relations, Biostatistics, Information Services, Purchasing, Education, Laboratory Accreditation, Shared Services, Publications.
• Maintain technical expertise by attending meetings and continuing education.

Skills

Decision making

Accountability

Team player

Prioritization

Under pressure

Business understanding

Resourcefulness

Computer systems

Education

Bachelor's degree

Business degree a plus

Job description

Brief Description

The Technical Product & QA Specialist I is responsible for:

• Planning, directing, and delivering technical program content and departmental projects to meet customers’ needs and support College objectives.
• Working independently using comprehensive decision making skills and diverse procedures on a daily basis.
• Providing technical and consultative services internally and externally.

Specific Duties

Primary duties and responsibilities of the Technical Product & QA Specialist I:

• As a production priority, deliver and ensure accuracy of:

• kit instructions,
• result forms,
• grading,
• evaluations, and
• summary reports.

• Identify and implement process improvements with an internal and/or customer facing focus.
• Provide leadership and training to the current and new Surveys staff, as well as for staff from other departments, by demonstrating comprehensive knowledge of Surveys, data analysis.
• Serve as primary authority for assigned Surveys working in partnership with Technical Specialists.
• Assist in support of large program-wide project with the goal of streamlining operational/technical interfaces.

Provide direction and consultative services internally on an ongoing basis.

• Major interfaces include:
• • Marketing,
  • Customer Service,
  • Client Relations,
  • Biostatistics,
  • Information Services,
  • Purchasing,
  • Education,
  • Laboratory Accreditation,
  • Shared Services, and
  • Publications.
• Primary resource for Surveys Materials Management functions.
• Maintain technical expertise and knowledge by attending local Committee meetings and other continuing education events.
• Other duties as assigned by the manager.

Knowledge/Skills Required/Preferred

Personal:

• Good decision making skills
• Accountability
• Team player

Professional:

• Able to prioritize
• Able to work well under high-pressure situations to meet deadlines
• General understanding of business practices and management
• Resourceful and committed to excellent quality of product throughput

Technical:

• Highly skilled with computer systems

Education/Experience

Education:

• Baccalaureate degree required.
• Business degree a plus.

Experience:

• Experience in a clinical lab or commercial or regulatory health care environment desirable.
• Microbiology experience preferred
• Management experience or course work preferred.

Related certifications:

MT/MLT (ASCP); HT (ASCP); CT (ASCP) highly recommended.

Additional Criteria

This position is based out of the Northfield, IL office. Candidates must reside within 75 miles of the Northfield headquarters and meet in-office requirements.

Salary Range: $77,000 - $96,000