Technical Product Manager

ManpowerGroup Global, Inc.; United States; On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending App.D

Supplemental Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Business Travel Insurance

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. is seeking a Technical Product Manager in Seattle to design, implement, and optimize Amazon Connect solutions. You will manage contact flows, queues, routing, and user access while ensuring high availability and accurate reporting.

You will collaborate with stakeholders to translate requirements into technical capabilities, leveraging AWS services like Lambda, S3, CloudWatch, and Kinesis to deliver scalable customer experiences.

Qualifications

• At least 5 years hands-on experience managing Amazon Connect in production.
• Deep knowledge of Amazon Connect features: contact flows, routing, queues, quick connects.
• Experience with IAM policies, user management, and AWS access controls.
• Familiarity with AWS services (Lambda, S3, CloudWatch, Kinesis) integrated with Connect.
• Strong ability to convey technical concepts to non-technical stakeholders.

Responsibilities

• Design, implement, and maintain contact flows, routing profiles, and queues.
• Manage user profiles, security settings, permissions, and access controls.
• Configure queue settings, hours of operation, and quick connects.
• Monitor system health and ensure high availability of the Amazon Connect instance.
• Develop dashboards and metrics to support decision-making.

Skills

Amazon Connect

AWS services

IAM policies

Security controls

Troubleshooting

Tools

Lambda

S3

CloudWatch

Kinesis

Job description

Job Title

Technical Product Manager

Location

Seattle, WA

Pay Range

$80-$86

What's the Job?

• Design, implement, and maintain contact flows, routing profiles, and queues to optimize call distribution and customer experience
• Manage user profiles, security settings, permissions, and access controls within Amazon Connect
• Configure and enhance queue settings, hours of operation, and quick connects based on evolving business needs
• Monitor system health, troubleshoot issues, and ensure high availability of the Amazon Connect instance
• Develop and maintain real-time and historical reporting dashboards, contact trace records, and operational metrics to support decision-making

What's Needed?

• At least 5 years of hands-on experience managing Amazon Connect instances in a production environment
• Deep knowledge of Amazon Connect features including contact flows, routing profiles, queues, and quick connects
• Experience with user management, security profiles, IAM policies, and access controls within AWS
• Familiarity with AWS services such as Lambda, S3, CloudWatch, and Kinesis integrated with Amazon Connect
• Strong troubleshooting skills and the ability to communicate technical concepts effectively to non-technical stakeholders

What's in it for me?

• Engagement in impactful projects that enhance customer experience and operational efficiency
• Collaborative environment that values innovation and continuous learning
• Chance to develop expertise in Amazon Connect and related AWS services
• Supportive team culture that encourages diversity and inclusion

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.