Technical Product Manager - AI

HelpSystems LLC; Eden Prairie (MN); On-site; USD 105,000 - 160,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) plan

Flexible PTO

Tuition reimbursement

ID Theft Protection

Job summary

Fortra seeks an AI Product Manager to define, build, and launch AI-powered software. You’ll lead market research, customer interviews, and usability studies to identify high‑value AI use cases across segments, and guide product roadmaps and release strategies with a focus on responsible AI.

You will collaborate with engineering, data science, design, security, and legal teams to ensure on‑time delivery, while training Sales and Partners on AI capabilities and use cases.

Qualifications

• Bachelor's degree in a technical, business, or related field.
• 5–10 years in product management, software, data, or AI/ML in enterprise software.
• Working knowledge of AI/ML and generative AI concepts, data considerations.
• Strong problem-solving and communication skills for technical and nontechnical audiences.
• Experience interfacing with customers and translating needs into AI product requirements.
• Experience leading cross-functional teams across engineering, data science, security, legal, product, sales and marketing.

Responsibilities

• AI Market Analysis: monitor AI trends, capabilities, data practices, and regulatory shifts.
• Develop hands-on knowledge of AI products and assess their strengths and limitations.
• Product Strategy: research markets, interview customers, and identify high-value AI use cases.
• Evaluate data, model, platform, security, and partner options to determine build/buy/partner.
• Product Planning: define workflows and translate problems into AI product requirements.
• Roadmap: define AI product roadmaps balancing value, feasibility, and responsible AI.
• Metrics: establish success metrics for adoption, quality, safety, and impact.
• Collaboration: work with engineering, data science, design, security, and legal teams.
• Release & Launch: lead pilots, testing, and launch readiness; document feedback and improvements.
• Sales Enablement: train Sales and Partners on AI use cases, capabilities, and responsible-use guidance.
• SME: advise Marketing, Sales, Customer Success, and Technical Support on AI guidance.

Skills

AI/ML concepts

Communication

Cross-functional leadership

Product strategy

Education

Bachelor's degree

Job description

Whether you're an experienced professional or just getting started, your contributions matter at Fortra. If you're passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

We are seeking a strategic and driven AI Product Manager to join our team at Fortra. This role combines market, customer, and technical leadership to define, build, and launch AI-powered software products. Primary responsibilities include AI market analysis, product strategy, product planning, responsible AI delivery, product release and launch.

What you’ll do

• AI Market Analysis: AI Trend Analysis, monitoring advances in artificial intelligence, machine learning, generative AI, agentic workflows, and the evolving regulatory landscape to identify opportunities and risks
• Develop hands‑on, in‑depth knowledge of AI products and maintain analysis of their capabilities, model approaches, data practices, strengths, and limitations
• Product Strategy: Conduct market research, customer interviews, and usability studies to identify high‑value AI use cases and unmet needs across target segments
• Evaluate data, model, platform, security, and partner capabilities to determine the most effective path to deliver an AI solution (build, buy, or partner)
• Product Planning: Define priority user workflows and translate validated problems into clear product requirements, including AI behavior, data needs, quality expectations, and human‑in‑the‑loop experiences
• Define and manage AI product roadmaps, balancing customer value, technical feasibility, and responsible AI considerations
• Establish success metrics and evaluation plans for AI experiences, including quality, adoption, reliability, safety, and business impact
• Partner with engineering, data science, design, security, and legal teams to drive AI product development to on‑time, high‑quality completion
• Product Release & Launch: Lead and support customer pilots, beta testing, and launch readiness for AI‑powered products and features. Document feedback, monitor quality and safety signals, and recommend improvements
• Train Sales and Partners on AI product use cases, capabilities, limitations, and responsible‑use guidance
• Subject Matter Expert: Provide market, solution, and responsible AI guidance to support Marketing, Sales, Customer Success, and Technical Support content planning
• Other duties as assigned

Qualifications

• Bachelor's Degree in a technical, business, or related field, or equivalent professional training or certificate
• 5-10 years of product management, software development, data, or AI/ML product experience in an enterprise software company
• Working knowledge of AI/ML and generative AI concepts, including model capabilities, limitations, evaluation, and data considerations
• Strong problem‑solving skills along with excellent verbal and written communication skills; ability to explain AI concepts clearly to technical and nontechnical audiences
• Ability to effectively and productively interface with customers and translate customer needs into actionable AI product requirements
• Experience leading cross‑functional teams that include engineering, data science or machine learning, design, security, legal, product, sales, and marketing staff

Compensation: 105,000 USD - 160,000.00 USD

As a full‑time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision coverage as of hire
• Immediate enrollment in 401(k), HSA, and FSA plans
• Flexible PTO policy
• Tuition and personal enrichment reimbursement
• Option to enroll in ID Theft Protection Program

At Fortra, work is only part of the story. Explore what Life at Fortra is all about, from perks that support holistic wellbeing to a culture that keeps you connected and empowered to make an impact beyond the job. Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.