Technical Product Advisor I - Onsite Tech Support & Growth

Hach; Loveland (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus/incentive pay

Flexible work environment

Paid holidays and paid time off

Ongoing investment in your career

Health benefits

Job summary

Hach is seeking a Technical Product Advisor I for our Loveland, Colorado onsite Service Team. You’ll deliver world-class support to internal and external customers, leveraging chemistry knowledge, cross-functional collaboration, and problem-solving to drive quick, accurate resolutions.

This role offers bonus pay, a flexible environment, paid time off, training, and a comprehensive benefits package including health, 401(k) matching, and wellbeing programs, contributing to Veralto’s network and

Qualifications

• Minimum 1 year of experience with Analytical Chemistry, Biology, Environment Sciences or equivalent.
• Minimum 1 year of experience with MS Office.
• Minimum 1 year of experience in customer service, technical support, field service, and/or previous supervisor experience.
• High School Diploma or equivalent.

Responsibilities

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement.
• Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

Skills

Analytical Chemistry

MS Office

Customer Service

Technical Support

Sales lead identification

Education

High School Diploma or equivalent

BA or BS degree preferred

Tools

Salesforce

Oracle

Job description

Hach is seeking a Technical Product Advisor I for our Loveland, Colorado onsite Service Team. You’ll deliver world-class support to internal and external customers, leveraging chemistry knowledge, cross-functional collaboration, and problem-solving to drive quick, accurate resolutions.

This role offers bonus pay, a flexible environment, paid time off, training, and a comprehensive benefits package including health, 401(k) matching, and wellbeing programs, contributing to Veralto’s network and