Service Admin Coordinator I

Hach Company; Loveland (CO); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Commission Opportunity

Professional onboarding and training

Career coaching and development

Health benefits

401(k)

Job summary

Hach Company, part of Veralto, seeks a Service Admin Coordinator I to support the Service and Sales teams from Loveland, CO. The role involves handling inquiries, generating quotes, creating Work Orders, and maintaining customer records in ServiceMax and Oracle.

It is a hybrid position with opportunities for professional development. The ideal candidate has at least 6 months in customer service, strong computer skills, and familiarity with Oracle.

Qualifications

• 6+ months in a Customer Service role.
• Experience with field/service coordination is a plus.
• Familiarity with Oracle is advantageous.

Responsibilities

• Handle field and bench service inquiries via phone, email, and chat.
• Generate quotes and create work orders in ServiceMax for US-based customers.
• Update customer accounts and instrument installed base information in ServiceMax and Oracle.
• Support customer billing inquiries and coordinate with management as needed.

Skills

Customer Service

Communication

Education

High School Diploma

Tools

Oracle

Job description

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Owning your ambition and fueling your career growth. Thriving in a supportive team environment that inspires you to strive for excellence. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

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More about us: https://www.hach.com/about-us

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We offer:

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• Commission Opportunity
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• Professional onboarding and training options
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• Powerful team looking forward to working with you
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• Career coaching and development opportunities
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• Health benefits 401(k)
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Reporting to the Manager NA Service Admin, the Service Admin Coordinator I provides support for the Hach Service and Sales organization.

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The Coordinator I is responsible for handling incoming and outgoing administrative inquiries from all Hach departments and external customers related to bench service requests. This position is part of the Customer Resolution Team located in Loveland, CO and will be hybrid.

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In this role, a typical day will look like:

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• Handle requests for field and bench service-related inquiries via phone, email, and chat.
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• Effectively generate quotes for field and bench service requests.
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• Generate Work Orders in ServiceMax for US-based customers.
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• Create, update, and edit customer account information and instrument installed base information in ServiceMax and Oracle.
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• Responsible for customer account updates, customer billing inquiries, and Work Order updates.
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• Effectively communicate with customers, staff, and management.
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• Process service orders for bench repair, loaners, and rentals.
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• Must be able to multi-task and adapt to a daily changing, fast-paced work environment.
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The essential requirements of the job include:

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• High school diploma or equivalent combination of education and experience.
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• Demonstrated computer skills including word processing, spreadsheets, and database applications.
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• 6+ months in Customer Service experience role.
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• Knowledge of Oracle is a plus!
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Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.

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When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

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For Colorado roles only: We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.

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US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $20.00 - $23.00 USD per hour. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

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Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Thank you for your interest. Please read our Applicant Data Privacy Notice carefully here.