Technical Problem Manager

TEKsystems; Madison (WI); À distance; USD 76 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

Critical Illness, Accident, and -Hosp

401(k) Retirement Plan Pre-tax and R-…

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Résumé du poste

TEKsystems is seeking a Technical Problem Manager to join our team in a fully remote role based out of Madison, WI. The position emphasizes leading the Problem Management lifecycle, performing Root Cause Analyses, and collaborating with Incident, Change, and Engineering teams.

The ideal candidate has extensive enterprise IT Problem Management experience, strong ITIL/ITSM knowledge, and hands-on ServiceNow familiarity.

Qualifications

• Extensive experience in enterprise IT Problem Management.
• Strong technical background in Networking, Service, Application Engineering, Technical Support, or Operations.
• Experience leading complex Root Cause Analysis efforts.
• Strong understanding of ITIL, Incident Management, and Change Management processes.
• Experience with ITSM tools like ServiceNow or similar.

Responsabilités

• Lead end-to-end Problem Management lifecycle from investigation through closure.
• Facilitate and validate Root Cause Analyses.
• Partner closely with Incident Management, Change Management, Engineering, and other team members.
• Drive accountability for corrective and preventive actions.
• Analyze incident trends and identify opportunities to reduce operational risk.
• Maintain governance, reporting, metrics, and SLA compliance within the Problem Management process.
• Utilize ServiceNow to track problems, actions, and resolutions.

Connaissances

Problem Management

ITIL/ITSM

Root Cause Analysis

Stakeholder Management

ServiceNow

Communication

Outils

ServiceNow

Description du poste

We are seeking a Technical Problem Manager to join our team on a remote basis!

Responsibilities

• Lead the end-to-end Problem Management lifecycle, from investigation through closure.
• Facilitate and validate Root Cause Analyses.
• Partner closely with Incident Management, Change Management, Engineering, and other team members.
• Drive accountability for corrective and preventive actions.
• Analyze incident trends and identify opportunities to reduce operational risk.
• Maintain governance, reporting, metrics, and SLA compliance within the Problem Management process.
• Utilize ServiceNow to track problems, actions, and resolutions.

Qualifications

• Extensive experience in Problem Management within an enterprise IT environment.
• Strong technical background in any area involving Network Engineering, Service Engineering, Application Engineering, Technical Support, or Operations.
• Experience leading complex Root Cause Analysis efforts.
• Strong understanding of ITIL, Incident Management, and Change Management processes.
• Experience with ServiceNow or similar ITSM tools.
• Excellent communication and stakeholder management skills.

Job Type & Location

This is a Contract position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $55.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.