Technical Pre-Sales Consultant

Arcadis; Atlanta (GA); On-site; USD 97,000 - 132,000; Full time

Job summary

An established industry player is seeking a Technical Pre-Sales Consultant to bridge the gap between product development and customer engagement. This role involves providing technical support, developing compelling product demonstrations, and contributing to sales proposals. You will work closely with various teams to ensure that solutions meet customer needs and enhance their value. This is an exciting opportunity to join a dynamic team dedicated to delivering innovative solutions that improve quality of life. If you're passionate about technology and customer success, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Parental Leave

Tuition Reimbursement

15 Days PTO

Nine Paid Holidays

Employee Assistance Program

Reward & Recognition Program

Qualifications

• Ability to create solutions in Asset Management and demonstrate their value.
• Proven technical ability to author bid materials for various audiences.

Responsibilities

• Provide technical support to Sales Executives and Account Management teams.
• Act as a focal point for pre-sales work and solution demonstrations.

Skills

Technical Writing

Customer Engagement

Asset Management

Sales Cycle Understanding

Solution Development

Communication Skills

Education

Bachelor's Degree

IAM Certificate or Diploma

Tools

R

Python

Job description

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Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Arcadis Intelligence offers commercial solutions to the global marketplace that are focused on Asset Management and transportation-related software technologies.

Accountable to the Sales Operations Director in Intelligence, and working pan business, you’ll create impact with customers through the development of our pre-sales and solution demonstration capability, across our Enterprise Decision Analytics platform. Working in close partnership with the Asset Management Product Sales Director and Sales executives, Solutions Domain, and the various Product Owners within Intelligence, the Technical Pre-Sales Consultant will act as a bridge between product, solution development, and delivery functions, and our end customers. Outwardly, the Technical Pre-Sales Consultant will enable a clear translation of EDA’s capabilities and offerings into a customer’s context using a clear, easy-to-understand, and compelling communication style, through live demonstrations and technical bid writing. Internally, the Technical Pre-Sales Consultant will help translate customer context into a relevant and clear set of product and solution requirements that can be efficiently delivered; whilst supporting the coaching and technical upskilling of the Growth community.

Within the Sales function, the Technical Pre-Sales Consultant will provide technical input into Intelligence proposals, working in conjunction with the Commercial Enablement team to ensure our bids align with customer requirements and our product set, through collaboration with the Product and, Delivery team. You will work closely with the assigned technical authority on a bid to help shape the solution architecture. You will provide guidance and support to existing and new customers to alleviate any concerns they may have about our product capabilities. You will bring a customer context to help identify and shape both new Products and existing Product enhancements to maximize their profitability. You’ll contribute to seamless customer experience and support demonstration capability and development.

This role will report to the Intelligence Sales Operations Director.

This role can be based in any US office.

Role accountabilities:

Individual Accountabilities:

Pre-sales Technical Support: Provide direct support to the Sales Executives and Account Management teams – acting as a technical author for the solution elements of bids in collaboration with the Product and Business Leads, who will provide sector and solution-specific SME input. Attend pre-sales meetings with prospective customers, undertake technical presentations in meetings and at conferences, and generally act as a technical ‘focal point’ for pre-sales work. This role is key to business winning through the professional and detailed approach of solution demonstration at early and competitive stages of the buying lifecycle.

Demonstration Development: Focal point for Customer Success and Marketing and Sales Teams for the specification, design, and delivery of product demos. Demo delivery and design to be configured wherever necessary to maximize alignment with the prospective Customer’s requirements and be designed to amplify the ‘ease of use’ and value of the product being demoed. Development of the demo itself will be supported by drawing upon relevant resources across the Intelligence community, but a great level of self-proficiency is required. Enhance Gen’s technical ‘tool kit’ for scalable bid responses and demonstration environments. Support Partners with demonstration capabilities, working closely with the Ecosystem Director. Develop and raise awareness of Intelligence and Arcadis staff with demonstrations. Coordinate and create pre-sales information in conjunction with the Commercial Enablement team, Product Managers, and Marketing.

Conference and Event participation: This role will be actively involved in the participation at solution-related conferences and events, and will contribute to the Arcadis stand, as well as potential speaking opportunities in the program.

Solution Architecture Design: Translation of Customer requirements into a solution design that can be efficiently and effectively implemented within the Solutions and Products that Intelligence brings to market, and the identification of customer needs that don’t fit our solutions and products. Active contribution to the technical authority held by Product Managers, Solutions Owners, and Solution Delivery to ensure that the solution design is also deliverable for the resource effort included in the bid.

Product Proposals: Work with the various Solution Business Leads and Product Managers within Intelligence to help inform their Roadmaps based on intelligence gleaned from pre-sales and post-sales Customer discussions and translated into what that might mean for individual Solutions and Products.

Key Shared Accountabilities:

Sales Upskilling: Working with Sales Executives to provide training and Product cross-skilling, driving a culture of learning and an Arcadis Skilled Powered Organization (SPO). With a more skilled Sales Executive workforce, you will generate more free capacity to support client demonstrations and technical authoring in Proposal responses.

• Value-based proposal submissions to GBAs and the marketplace
• Supporting a 60% growth target for the next two years
• Promoting GBA collaboration on EDA
• Conference responsibilities to demonstrate the solutions that Intelligence offers
  
  

Qualifications & Experience:

As a technical professional, you’ll have the ability to understand the various commercial, regulatory, and asset management engineering challenges that Customer organizations face and identify how digital products and services might respond to those challenges in a valuable and compelling way to secure new customer logos and expand footprint within existing customers. Travel will be required, typically in region, but can be at client or conference sites.

Required Qualifications:

• Understanding of the customer journey, sales cycle, and bid management processes.
• Understanding of the competitive landscape to develop demonstration capability to win work
• Proven technical ability to create solutions in the Asset Management space and even more importantly be able to demonstrate such solutions and communicate their value to a wide range of people in a clear, concise, and simple-to-understand way.
• Combine technical know-how with a customer-friendly demeanor and will be an excellent ambassador for the benefits that digital solutions can bring to asset-owning organizations
• Ability to author bid materials aimed at various technical audiences that clearly respond to bid requirements, is ‘reader friendly’ and carefully couched in language that is aligned with that of the receiving organization.
  
  

Preferred Qualifications:

• IAM Certificate or Diploma
• B2B Sales experience
• Marketing experience
• Customer Success experience
• Asset Investment Planning experience
• Enterprise Asset Management software experience
• R / Python coding expertise
• Track record in supporting product and solution development
  
  

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.

Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $97,600 - $131,150. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Professional Services

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