Technical Parts Advisor

Körber Pharma Packaging AG; Fargo (ND); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision insurance

Dynamic international environment

Casual, flexible work environment

Job summary

Körber Pharma Packaging AG seeks an experienced spare parts specialist to be the initial point of contact for internal customers, providing advanced technical support for high-tech equipment.

You will actively sell and advise on spare parts, retrofits, maintenance, and training, while preparing costed quotations and customer-specific recommendations. Strong CRM skills and familiarity with ERP systems are essential in a fast-paced, global environment.

Qualifications

• High school diploma or GED required.
• 5+ years of experience in manufacturing and automation equipment.
• Pharma packaging experience preferred.
• CRM (Salesforce) experience required.

Responsibilities

• Be the first point of contact with internal customers, providing advanced spare parts support.
• Engage in active sales and technical consulting for spare parts, retrofits, maintenance, training, etc.
• Prepare customer-specific spare parts recommendations and quotations including assembly time.
• Initiate orders and monitor delivery and shipping.
• Manage parts under Service Level Agreements (SLAs).
• Prepare spare parts packages for machine projects and enable global procurement/delivery.

Skills

Customer support

CRM experience

Communication

Multi-tasking

Planning/Scheduling

Microsoft Office

German bonus

Problem solving

Technical knowledge

Education

High school diploma or GED

Tools

Salesforce

ERP systems

Job description

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Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim to be the first to do the right thing at the right time.

Join the home for entrepreneurs!

Your role in our team

• You will be responsible for being the first point of contact with our internal customers, providing an advanced level of technical spare parts support and advising on matters related to our high-tech equipment.
• Active sales and technical consulting for all part-related topics, such as spare parts, recommended retrofits, maintenance, training, etc.
• You will prepare recommendations of customer specific spare parts
• You will prepare calculation and cost estimation quotations, including assembly time for spare parts inquiries
• You will initiate an order and monitor it through delivery and shipping
• You will monitor and implement parts pertaining to Service Level Agreements (SLAs)
• You will prepare spare parts packages for machine projects
• You will enable parts procurement and delivery globally
• You will understand and use the CRM system to document, escalate, and resolve issues and facilitate timely responses to customers
• You will serve as liaison between the Körber Pharma sister companies and/or third-party companies on ecosystem sold systems
• You will provide support for legacy part inquiries
• You will support customer-oriented development of spare parts related products, especially by recognizing customer needs

Your profile

• You have a High school diploma or GED equivalent
• You have 5+ years of applicable experience in manufacturing and automation equipment
• You have experience with Packaging in the Packaging industry with pharmaceutical experience
• You have Sales Force or CRM experience
• You possess excellent customer services / technical support skills
• You possess strong oral and written communication skills
• You are able to demonstrate mathematical competence
• You are able to multi-task
• You have an understanding of parts processing
• You are able to plan and schedule
• You are able to demonstrate a high proficiency of computer literacy with common computer programs such as Microsoft PowerPoint, Word, Excel, Outlook (Sales Force and ERP systems a plus)
• You exhibit strong organizational skills
• You are able to exhibit great attention to detail
• German Language knowledge a benefit
• You are able to provide support outside regular business hours as needed
• You will receive a competitive salary.
• You have access to competitive Medical, Dental and Vision insurance
• You will be working in a fast-paced and dynamic environment, with international clients and colleagues
• You will have a fun casual, and flexible work environment

Join Körber Pharma and you will work in an innovative, friendly and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production or supporting exciting projects – you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain.

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [e-mail]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. Please note that the salary information is a general guideline only. Individual compensation will be determined by various factors such as scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.

Applicants must be legally authorized to work for ANY employer in the U.S., this position is not eligible for Visa Sponsorship.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

At Körber, we think long term and pursue objectives that apply across all of our business areas. In line with our vision of “Market Leadership through Technology Leadership,” we have defined our “Life 2035” goals for the next decade to ensure that Körber becomes the leading partner in our industries—Life Science, Supply Chain, and High-Tech Manufacturing—by 2035.Life 2035 is built on four pillars that define how we embrace our shaping role: Leadership, Innovation, Findependence, and Empowerment. Sustainably profitable growth and financial independence form the foundation for achieving our ambitious financial targets for the next decade. By 2035, we aim to achieve global revenues of €10 billion. You can find more at https://www.koerber.com/en/about-us/what-drives-us

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

The Business Area Pharma is part of Körber, a global technology company for intelligent manufacturing and supply chain solutions.