Technical Packaging & Customer Support Specialist

Flair Flexible Packaging; Appleton (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Flair Flexible Packaging in Appleton, WI seeks a Customer Support Representative to coordinate projects from start to finish, provide technical packaging guidance on film structures, and clearly communicate specialized information to customers.

You will enter quotes and orders, send samples, manage credit and art requirements, and maintain accurate records in Flair approved software, while building positive customer relationships.

Qualifications

• Bachelor's degree or equivalent.
• Valid driver's license and satisfactory driving record.
• Understanding of basic film chemistry.
• English language proficiency (read, write, speak).
• Ability to apply safe practices and procedures for essential functions.
• Ability to apply logical thinking to solve problems.
• Ability to understand and follow oral and written directions promptly and accurately.
• Ability to establish and maintain effective working relationships with a variety of individuals.

Responsibilities

• Coordinates projects from beginning to end, including providing technical support on film structures and packaging design.
• Interacts with customers on matters of significance to the Company.
• Relies on specialized knowledge of film chemistry and Company products and services to deliver results.
• Uses independent judgment to assess and build positive customer relationships and to meet customer needs promptly.
• Communicates key business transaction information with customers via telephone and email.
• Enters and tracks quotes, orders, samples, etc. using Flair approved software; follows up regularly.
• Gathers and sends samples to customers and manages sample room.
• Acts as coordinator for artwork process and serves as point of communication on art process.

Skills

Microsoft Office Suite

Detail Oriented

Education

Bachelor's degree or equivalent

Job description

Flair Flexible Packaging in Appleton, WI seeks a Customer Support Representative to coordinate projects from start to finish, provide technical packaging guidance on film structures, and clearly communicate specialized information to customers.

You will enter quotes and orders, send samples, manage credit and art requirements, and maintain accurate records in Flair approved software, while building positive customer relationships.