Technical Operations Supervisor - Field Contractor Lead

Kinsley Power Systems; Dagsboro (DE); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401K with generous company match

Paid vacation and holidays

Education Enrichment up to $5,000 per年

Employee wellness program

Job summary

Mediacom Communications is seeking a Supervisor for Technical Operations Contractors to provide leadership to authorized field contractor companies and ensure high quality service to residential customers.

The role requires overseeing contractor processes, coordinating with Mediacom staff, and maintaining strong communication to meet service expectations. Travel and flexible hours are possible as part of the position.

Qualifications

• High School Diploma or GED required.
• Capable of using Arris WorkAssure program, CSG.
• Must possess comprehensive knowledge of safety techniques and procedures.

Responsibilities

• Coordinate communication or action needed regarding installation, special requests, escalated issues, special projects, damage, claims, etc.
• Perform or assist with difficult field jobs and handle customer service complaints related to installation, repair, or disconnection of all contracted Mediacom services.
• Resolve technical problems with customers and contractor technicians through effective verbal and written communication.

Skills

Field supervision

People management

Customer service

Technical leadership

Problem solving

Tools

Arris WorkAssure

CSG

Job description

Mediacom Communications is seeking a Supervisor for Technical Operations Contractors to provide leadership to authorized field contractor companies and ensure high quality service to residential customers.

The role requires overseeing contractor processes, coordinating with Mediacom staff, and maintaining strong communication to meet service expectations. Travel and flexible hours are possible as part of the position.