Technical Operations Manager - 100% REMOTE

Jobot; Philadelphia (Philadelphia County); Remote; USD 80,000 - 130,000; Full time

Job summary

Join an innovative startup as a Technical Operations Manager in the growing pharmtech industry. This 100% remote role includes leadership of the Key Account Team, requiring a strategic leader with hands-on experience in operations management. Ideal candidates will have significant experience overseeing technical processes, improving customer satisfaction, and managing teams. Opportunities for growth into executive leadership roles await the right applicant, making a significant impact in a rapidly expanding company.

Benefits

Career development opportunities

Team mentorship and coaching

Flexible working environment

Qualifications

• 5 yrs of Technical Operations Management in customer-facing businesses.
• Experience managing others and making decisions.
• Responsible for processes, optimization, and dashboard tracking.

Responsibilities

• Leading and managing Key Account Team for high performance.
• Overseeing implementation of processes to enhance customer experience.
• Building comprehensive reporting systems for team performance.

Skills

Technical Operations Management

Process Improvement

Scrum

Agile Methodologies

Dashboard Monitoring

Education

Bachelors degree in Operations Management

Bachelors degree in Business Administration

Tools

Freshdesk

Monday.com

Customer Relationship Management (CRM)

Job description

Technical Operations Manager - 100% REMOTE

Technical Operations Manager - 100% REMOTE

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This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $130,000.00/yr

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Job details

Come join an innovative & scaling startup team in the pharmtech industry!

This Jobot Job is hosted by Jamie Beene

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $80,000 - $130,000 per year

A Bit About Us

Come join an innovative & scaling startup team in the pharmtech industry!

Job Title Senior Operations Manager

Job Location 100% REMOTE, but must currently reside in either Pennsylvania; Austin, TX area; Chicago, IL area; or Denver, CO area.

Work Schedule Remote, but must be willing to travel ~25% of the time.

Pay Rate $80k-$130k/yr. DOE + Comprehensive Benefits

Must have

• 5 yrs of Technical Operations Management within external customer-facing business(es)
• Experience managing others, including previous experience being a decision maker
• Been responsible for owing processes and process improvement, including process optimization, Scrum, and Agile methodologies
• Been involved with dashboard build-outs, or decisions about what should be tracked
• Experience with Freshdesk, Monday.com, or translatable CRMs and ticketing systems
  
  

Preferred Qualifications

• Bachelors degree in Operations Management, Business Administration, or similar
  
  

Why join us?

• Be part of a scaling startup company that is growing by leaps and bounds, and expected to more than double in size in the next few months!
• Able to make a HUGE impact in the company that is in an exciting high-growth stage!
• Great opportunity for career development and advancement!
• Excellent opportunity for those that are interested in getting their hands-dirty in a lot of different areas in the business, such as Customer Success, Customer Service, internal technology creation, and Help Desk ticketing.
  
  

Job Details

We are seeking a highly skilled and experienced Senior Operations Manager to oversee the Key Account Team. This role requires a strategic leader who excels in both technical and interpersonal skills and has a passion for customer success and operational excellence. The ideal candidate will have a demonstrated track record of successfully leading teams and projects preferably in tech-enabled service roles, a customer-first mindset, and expertise in helpdesk ticketing system workflow building, reporting, and dashboard monitoring. Additionally, they will demonstrate outstanding communication, empathy, and leadership qualities to foster a collaborative and positive work environment. This position reports to the CEO and is an exciting opportunity for the right candidate to potentially grow into an executive leadership role.

• Leadership & Management
• Lead, mentor, and manage the Key Account Team to ensure high performance and continuous improvement.
• Implementation & Process Optimization
• Oversee the implementation of new processes and systems to improve team productivity and customer experience.
• Reporting & Analytics
• Build and maintain comprehensive reporting systems to monitor team performance and customer satisfaction.
• Customer Success
• Liaise with other departments to incorporate Voice of Customer (VoC) into our sales, partner relations, and sales strategies.
• Helpdesk Operations
• Oversee the daily operations of the Freshcaller and Freshdesk queues to ensure efficient and effective service delivery.
  
  

Must have

• 5 yrs of Technical Operations Management within external customer-facing business(es)
• Experience managing others, including previous experience being a decision maker
• Been responsible for owing processes and process improvement, including process optimization, Scrum, and Agile methodologies
• Been involved with dashboard build-outs, or decisions about what should be tracked
• Experience with Freshdesk, Monday.com, or translatable CRMs and ticketing systems
  
  

Preferred Qualifications

• Bachelors degree in Operations Management, Business Administration, or similar
  
  

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Human Resources Services, Technology, Information and Internet, and Hospitals and Health Care

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