Technical Operations Lead: Product Ops & Incident Excellence

Nissan Motor Iberica SA

Franklin (TN)

Hybrid

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Comprehensive Benefits Package
Employee Lease Program
Vehicle Purchase Program

Job summary

Nissan Motor Iberica SA is seeking a Technical Business Operations Lead in Franklin, TN. You will oversee operational governance for a product team, enhancing performance and fostering operational excellence.

This hands-on role involves leading incident management, driving automation initiatives, and partnering with cross-functional teams to ensure seamless service delivery. Candidates should possess strong IT operations experience, a bachelor's degree, and a command of ITSM practices.

Join Nissan in shaping the future of mobility and experiencing career growth opportunities!

Qualifications

  • 5+ years of experience in IT operations or service management.
  • 2–5+ years of experience in a strategic leadership role.
  • Strong communication skills with executive leadership.

Responsibilities

  • Own and govern operational standards across product delivery teams.
  • Lead incident response efforts and facilitate post-incident reviews.
  • Develop operational risk assessments for new product launches.

Skills

IT operations experience
Service management expertise
Vendor management
ITIL frameworks knowledge
Cloud architecture understanding

Education

Bachelor’s degree in a related field

Tools

ServiceNow
Power BI
Ansible

Job description

Nissan Motor Iberica SA is seeking a Technical Business Operations Lead in Franklin, TN. You will oversee operational governance for a product team, enhancing performance and fostering operational excellence.

This hands-on role involves leading incident management, driving automation initiatives, and partnering with cross-functional teams to ensure seamless service delivery. Candidates should possess strong IT operations experience, a bachelor's degree, and a command of ITSM practices.

Join Nissan in shaping the future of mobility and experiencing career growth opportunities!

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