Technical Operations Supervisor

ComputerCare; Town of Newark (WI); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) with employer match

Company-paid Life Insurance

HSA & FSA options

Employee Assistance Program (EAP)

Adoption Assistance

Commuter Benefits

Coursera Certifications

Generous vacation & sick time

Job summary

ComputerCare is seeking a Technical Operations Supervisor to ensure daily operational success by coordinating tasks, coaching staff, and upholding quality standards. You will report to the Field Operations Manager and balance people leadership with process discipline to meet SLAs and drive safety and compliance across the site.

The role emphasizes hands-on oversight, onboarding and training of technicians, and active collaboration with QA teams while supporting continuous improvement

Qualifications

• 3+ years of management experience with direct supervisory responsibilities.
• 3+ years in project management, including planning and execution.
• 1+ year of customer service experience.
• Commitment to staying current on technology and manufacturer procedures.
• Strong skills in Microsoft Excel, Word, or Google Suite.
• Netsuite or Salesforce experience preferred.

Responsibilities

• Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.
• Lead daily standup meetings to communicate priorities, metrics, and task expectations to team members.
• Monitor team performance and provide coaching and support to drive continuous improvement.
• Audit and manage the completion of open/internal tasks to ensure operational compliance.
• Provide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution of issues.
• Attend and participate in quarterly company leadership offsite meetings and collaborate on initiatives.

Skills

Team leadership

Project management

Customer service

Data-driven decisions

Microsoft Excel/Word/Google Suite

Netsuite

Salesforce

Tools

Netsuite

Salesforce

Job description

ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We’re the trusted partner that IT leaders turn to when technology can’t afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it’s managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.

If you’re passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.

Come join us in our mission of being the Human Side of Hardware!

As the Technical Operations Supervisor , you will play a critical role in ensuring daily operational success by managingtask execution, facilitating team communications, and upholding service standards. Reporting to the Field OperationsManager, you will be responsible for executing the daily plan, coaching team members, and ensuring compliance withestablished processes and quality standards. This role is both people- and process-focused, requiring a balance of tacticalleadership and operational discipline.

What You’ll Do:

• Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.
• Lead daily standup meetings to communicate priorities, metrics, and task expectations to team members.
• Monitor team performance and provide coaching and support to drive continuous improvement.
• Facilitate execution of assigned accountability initiatives and support internal communication of related goals.
• Provide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution oftechnical issues
• Support onboarding and ongoing training of technicians, ensuring compliance with internal SOPs and regulatoryrequirements.
• Audit and manage the completion of open/unclosed internal tasks to ensure operational compliance.
• Monitor pending diagnostics and communicate follow-up actions to team members and leadership.
• Partner with Quality Assurance teams to ensure work meets defined standards and that feedback loops are inplace.
• Track progress against service level agreements (SLAs) and elevate risks to timelines or quality as needed.
• Contribute to documentation and updates of Standard Operating Procedures (SOPs) to reflect current practices.
• Oversee safety, organization, and day-to-day operations within the assigned worksite.
• Conduct regular cycle counts and ensure accurate inventory tracking and reporting.
• Approve timecards and time-off requests in accordance with company policies and payroll timelines.
• Serve as a frontline resource for issue escalation, helping troubleshoot problems and facil itate timely resolutions.
• Lead by example to promote a positive, accountable, and performance-driven culture.
• Attend and participate in quarterly company leadership offsite meetings, collaborating on company initiativesand deliverables.
• Engage with vendors, customers, and team members with a positive attitude, aligning with the company’s corevalues.
• Drive excellence in Health and Safety programs, ensuring a culture of a safe work environment by eliminatinghazards and risks wherever possible.
• Perform other duties as assigned by leadership.

What You’ll Bring:

• 3+ years of management experience with direct supervisory responsibilities.
• 3+ years in project management, including planning and execution.
• 1+ year of customer service experience.
• Commitment to staying current on technology and manufacturer procedures.
• Strong skills in Microsoft Excel, Word, or Google Suite.
• Experience using data to make informed decisions.
• Netsuite or Salesforce experience preferred.
• Ability to travel up to 5% of the year as needed.

Perks and Benefits:

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
• 401(k) with employer match—because your future matters
• Company-paid Life Insurance, plus HSA & FSA options
• Employee Assistance Program (EAP) for real support when you need it
• Adoption Assistance to help grow your family
• Commuter Benefits for an easier ride
• Free Coursera Professional Certifications to level up your skills
• Generous vacation & sick time, plus paid time off to give back to your community

$70,304 - $77,600 a year

At ComputerCare, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.

ComputerCare is proud to be an Equal Opportunity and Affirmitive Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.