Technical Operations Analyst

ZipRecruiter; Buffalo (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in Buffalo is seeking a Technical Operations Analyst to enhance productivity and manage technical projects. The role involves collaborating with teams, configuring workflows, and implementing strategic improvements. Ideal candidates should have a Bachelor's degree and experience in technical operations, with strong SQL knowledge and problem-solving skills.

Benefits

401(k) w/match

Health Insurance

Dental Insurance

Vision Insurance

Generous paid time off

Paid Maternity/Paternity Leave

Qualifications

• 1-3 years of experience in technical operations or a related field.
• Experience with ETL/intake of data from various sources.
• Must be a self-starter able to work independently.

Responsibilities

• Coordinate with cross-functional teams to identify technical requirements.
• Analyze and refine production workflows and technology systems.
• Develop and implement processes for managing operations.

Skills

SQL

Problem Solving

Analytical Skills

Attention to Detail

Education

Bachelor’s degree

Tools

Salesforce

Excel

Power BI

Asana

Power Automate

Job description

Job DescriptionJob Description

Company Overview:

Are you passionate about making a tangible impact? Do you thrive in a fast-paced environment where attention to detail is key?Milestone is a settlement trustee with one foot in the future. We're a team of innovative problem-solvers who work with law firms to get people paid fast once a legal settlement is reached. Milestone has a revolutionary system that digitizes and streamlines the post-settlement process. We are on a mission to pay people promptly after settlement, making the experience more efficient and transparent for everyone.

Named a fastest-growing company by both Inc. 5000 and The Business Journals, Milestone drives all growth toward building a better legal system for the plaintiff. We are committed to pushing the boundaries of excellence and innovation in the legal industry.

Characteristics of a Milestonian:

Yes, we have a name for ourselves. We call ourselves Milestonians, and you’ll often hear our “To the moon!” catchphrase shouted in the halls of the office or tacked onto the end of Teams calls. We’re not going to say that we’re a family here (frankly, it’s a little weird when companies say that), but we do consider ourselves to be a tight-knit group, bound by our mutual drive and purpose. As such, Milestonians tend to have the following in common. Milestonians have:

• Integrity Milestonians are dependable, principled, and honest, and they own their behavior.
• Agility Milestonians embrace change, adapt promptly to the unexpected, and work to continually learn and evolve in their role.
• Effectiveness Milestonians pursue results with common sense and a streamlined approach and look for ways to improve and enhance processes.
• Compassion Milestonians strive to understand others’ nuanced experiences and exhibit empathy and humility in every interaction.
• Discipline Milestonians show up and work constructively to uphold their commitment to excellence.

Characteristics of a Milestone Technical Operations Analyst: In addition to the above, we are looking for a candidate who also uniquely fulfills the specific needs of our Technical Operations Analyst role.

We are recruiting a Technical Operations Analyst to work under the direction and supervision of our Technical Operations Lead, improving efficiency, increasing reliability, and enhancing productivity on our Tech Team. This individual will ultimately manage direct reports, so they must be as personable as they are tech-savvy.

Primary Functions & Responsibilities:

• Coordinate with cross-functional teams to identify technical requirements and ensure project deliverables meet business needs
• Configure, lay out, and script our document, data mapping, and digital signature workflows
• Consult and collaborate with business and functional groups to deliver projects
• Identify inefficiencies and implement strategic improvements that enhance productivity and minimize waste, positively affecting the bottom line and operational excellence
• Configure and script Salesforce Marketing Cloud email and SMS messaging workflows
• Analyze and refine production workflows and technology systems
• Develop and implement processes for managing operations or projects to ensure that they meet clients’ needs, legal requirements, and organizational goals
• Provide information, documentation, and guidance necessary to seamlessly transition designed systems to the operations and support areas
• Work with other teams to provide functional and scalable integrations to power other Milestone platforms
• Collaborate with outside service providers, development, infrastructure, and database teams

Requirements & Qualifications:

• Bachelor’s degree
• 1-3 years of experience in technical operations or a related field
• SQL knowledge and experience working with relational databases, schemas, stored procedures, views, user defined functions, and avoiding blocking and contention
• Experience with ETL/intake of data from a variety of sources (db, CSV, JSON, API), data standardization, validation, verification, and exposing the data via standard protocols to provide data for internal applications and analytics
• Must be a self-starter able to work independently under minimal supervision, but also take direction/guidance well and function efficiently as part of a collaborative team
• Excellent problem-solving, analytical, and decision-making skills
• Outstanding team player willing to help at a moment’s notice with a keen ability to prioritize urgent matters
• The ability to be agile and react quickly to changing priorities
• Maintain a high degree of attention to detail and professionalism in working with various clients, time-sensitive materials, and confidential matters
• Must be able to meet deadlines, wear multiple hats, maintain flexibility to pivot as needed throughout the day, and thrive in high-pressure situations

additional skills:

• 4+ years of relevant Probate experience.
• Experience in mass tort settlements or multi-party personal injury, with basic knowledge of lien resolution is ideal.
• Advanced Excel abilities such as Pivot Tables, V/XLOOKUP, and Macros is a plus.
• Familiarity with Salesforce, Asana, Power Automate, Power BI, are pluses.

Job Specs & Details:

• Hours: Monday – Friday 9am-5pm EST
• Salary commensurate with experience
• 401(k) w/match
• Health, Dental & Vison insurance
• Generous paid time off
• Paid Maternity/Paternity Leave
• Headquartered in Buffalo, New York with a nationwide full-time remote workforce

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive final listing of activities, duties or responsibilities that are required of the employee within the role provided. Duties, responsibilities, and activities may change at any time with or without notice.

Milestone is an equal opportunity employer and welcomes candidates from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace.