Technical Onboarding Specialist, D&M

Merantix; Colorado; On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Technical Onboarding Specialist to enhance customer success in the Design & Manufacturing sector. This role involves coordinating deployments and providing technical guidance to ensure customers effectively adopt innovative solutions. With a focus on building strong relationships and delivering high-quality onboarding services, you will play a critical role in supporting customers' business outcomes. If you have a background in Mechanical Engineering and a passion for technology, this opportunity offers a dynamic environment where you can make a significant impact.

Qualifications

• 5+ years of experience in Mechanical Engineering or related fields.
• Deep knowledge of industry needs in Mechanical Engineering and Manufacturing.

Responsibilities

• Provide technical guidance to help customers adopt Autodesk technology.
• Design and maintain the Fast Track Onboarding service catalog.

Skills

Mechanical Engineering

Product Design

Manufacturing

Customer Relationship Management

Technical Communication

Education

Bachelor's degree in Mechanical Engineering

Equivalent experience in Industrial Design

Tools

Autodesk Inventor

Autodesk Fusion

Autodesk Vault

Job description

Job Requisition ID #

25WD87494

French job description to follow!/La description de poste en français se trouve plus bas!

Position Overview

As a Technical Onboarding Specialist for Customer Technical Success in the Design & Manufacturing (D&M) industry at Autodesk, you will serve as a deployment coordinator, demonstrating both technical and program governance capabilities. You will design, build, and maintain strategic FastTrack Onboarding services, providing technical deployment guidance and best practices to help customers adopt Autodesk Design & Manufacturing Solutions. By supporting discovery and delivery of onboarding sessions and establishing relationships with customers, partners, and support teams, you will leverage Autodesk Technology to help customers overcome barriers and accelerate their business outcomes.

Responsibilities

• Demonstrate expertise in Autodesk D&M solutions and provide technical guidance to help customers adopt Autodesk technology and achieve their business goals.
• Design, build, and maintain the Fast Track Onboarding service catalog to enhance customer success and product adoption.
• Support customer discovery and assisted onboarding sessions to reduce deployment time and increase Autodesk Solutions usage.
• Create and deliver digital content for end-users via 1:1 and group sessions, ensuring quality and relevance.
• Collaborate with internal teams to drive deployment efforts and build strong customer relationships, ensuring seamless onboarding support.

Minimum Qualifications

• 5+ years of experience in Mechanical Engineering, Product Design & Manufacturing, or related fields.
• Deep knowledge of industry needs and workflows in Mechanical Engineering and Manufacturing.
• Bachelor's degree or equivalent experience in Mechanical Engineering, Industrial Design, or Manufacturing Engineering.
• Proficient with Autodesk Inventor, Fusion, and/or Vault in a production setting.
• Additional knowledge of Autodesk Platform Solutions is a plus.
• Ability to learn quickly and adapt in a fast-paced environment.
• Ability to manage multiple projects and prioritize effectively.
• Strong relationship-building skills with customers.
• Excellent communication skills in English, capable of conveying complex technical information clearly.
• Skilled content creator for internal and customer audiences.