Tech Onboarding Specialist

A D Patel Institute of Technology (ADIT); United States; Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Tech Onboarding Specialist, where you'll be the key to ensuring customers have a seamless onboarding experience with our innovative SaaS product. In this fully remote role, you will guide customers through the implementation process, provide tailored solutions, and maintain comprehensive documentation. With a focus on exceptional customer service, you'll collaborate with cross-functional teams to enhance the customer experience. Enjoy the flexibility of remote work, a supportive environment, and the opportunity to work with a dynamic team of IT professionals dedicated to excellence and innovation.

Benefits

Remote Work Opportunities

Flexible Work Schedules

Medical Insurance

5-Day Work Week

Supportive Work Environment

Qualifications

• Experience in tech onboarding or similar roles in SaaS is preferred.
• Strong communication skills to convey technical information effectively.

Responsibilities

• Guide customers through the onboarding process, ensuring satisfaction.
• Conduct product demos and training sessions for customers.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Customer Service Mindset

Technical Proficiency in SaaS

Interpersonal Skills

Convincing Skills

Education

Experience in SaaS Onboarding

Tools

CRM Software

Productivity Tools

Collaboration Platforms

Job description

We are seeking a highly motivated and skilled Tech Onboarding Specialist to join our team. As a Tech Onboarding Specialist, you will be responsible for guiding customers through the onboarding process of our SaaS product. You will play a critical role in ensuring that customers have a smooth and successful transition, ultimately driving customer satisfaction and retention. The ideal candidate should possess excellent communication and convincing skills, be highly organized, and have a strong orientation toward product knowledge and documentation.

Responsibilities:

1. Serve as the primary point of contact for customers during the onboarding process, providing exceptional customer service and support.
2. Conduct product demonstrations and training sessions to educate customers on the features, functionality, and best practices of our SaaS product.
3. Collaborate with customers to understand their specific requirements, goals, and challenges, and provide tailored recommendations and solutions.
4. Guide customers through the implementation and configuration of our SaaS product, ensuring a seamless and efficient onboarding experience.
5. Troubleshoot technical issues and provide timely resolution or escalate to the appropriate teams when necessary.
6. Create and maintain comprehensive product documentation, including user guides, tutorials, FAQs, and knowledge base articles.
7. Continuously update product knowledge to stay informed about new features, enhancements, and industry trends.
8. Collaborate closely with cross-functional teams, including sales, customer success, and product development, to ensure a cohesive customer experience.

Qualifications:

1. Previous experience as a tech onboarding specialist or in a similar role in a SaaS company is highly preferred.
2. Excellent communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
3. Strong convincing skills to guide customers through the onboarding process and address any concerns or objections.
4. Exceptional customer service mindset with a focus on providing an outstanding customer experience.
5. Proven ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment.
6. Technical proficiency and a solid understanding of SaaS products and cloud-based technologies.
7. Detail-oriented with strong organizational and problem-solving skills.
8. Proficient in using productivity tools, CRM software, and collaboration platforms.
9. Flexibility to work the US shift (6:30 pm to 3:30 am) to align with the needs of our US-based customers.

Why Adit:

We trust our people and offer completely remote opportunities.

Flexible work schedules for better work-life balance.

Group of 460+ Agile, Smart, and Dynamic IT Professionals.

Supportive and collaborative work environment.

5 days working company (Monday - Friday). All weekends are Off!

Great working and learning environment.

Company Sponsored Medical Insurance.