Technical Onboarding Specialist, AECO

Merantix; Colorado; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Technical Onboarding Specialist to enhance customer success in the Architecture, Engineering, Construction & Operations sectors. This role involves designing and maintaining onboarding services, providing technical guidance, and fostering strong relationships with customers. The ideal candidate will have deep knowledge of Autodesk solutions, excellent communication skills, and the ability to manage multiple projects. Join a dynamic team and help customers accelerate their business outcomes with innovative technology solutions designed for their needs.

Qualifications

• Deep knowledge of workflows in Architecture, Construction, and Engineering.
• Proven content creation skills for internal and customer audiences.

Responsibilities

• Provide technical guidance to help customers adopt Autodesk technology.
• Design and maintain the Fast Track Onboarding service catalog.

Skills

Expertise in Autodesk AECO solutions

Project management

Customer relationship building

Excellent communication skills

Education

Bachelor's degree in Architectural Engineering

Bachelor's degree in Civil Engineering

Bachelor's degree in Construction Engineering

Tools

Autodesk Revit

Civil3D

Autodesk Construction Cloud

Dynamo

Generative Design

Job description

Job Requisition ID #

25WD87493

French job description to follow!/La description de poste en français se trouve plus bas!

Position Overview

As a Technical Onboarding Specialist for Customer Technical Success (CTS) focusing on the Architecture, Engineering, Construction & Operations (AECO) industries at Autodesk, you will serve as a deployment coordinator, demonstrating both technical and program governance capabilities. Your role involves designing, building, and maintaining strategic FastTrack Onboarding services, providing technical deployment guidance and best practices to help customers adopt Autodesk AECO Solutions. By supporting assisted onboarding sessions and establishing relationships with customers, partners, and internal teams, you will utilize Autodesk Technology to help customers overcome barriers and accelerate their business outcomes.

Responsibilities

• Demonstrate expertise in Autodesk AECO solutions and provide technical guidance to help customers adopt Autodesk technology and achieve their goals.
• Design, build, and maintain the Fast Track Onboarding service catalog to enhance customer success and product adoption.
• Support discovery and delivery of onboarding sessions, reducing deployment time and increasing Autodesk Solutions usage.
• Create and deliver digital content for end-users via various sessions, ensuring quality and relevance to customer challenges.
• Collaborate with internal teams to drive deployment efforts and build strong customer relationships.

Minimum Qualifications

• Deep knowledge of industry needs and workflows in Architecture, Construction, and Engineering.
• Bachelor's degree or equivalent in Architectural, Civil, or Construction Engineering.
• Expertise in Autodesk Revit, Civil3D, and/or Autodesk Construction Cloud in a production environment.
• Additional knowledge of Autodesk Platform Solutions, Dynamo, Generative Design is a plus.
• Ability to learn quickly and adapt in a fast-paced environment.
• Proficiency in managing multiple projects and setting priorities.
• Strong skills in building and maintaining customer relationships.
• Excellent communication skills in English, capable of conveying complex technical information clearly.
• Proven content creation skills for internal and customer audiences.