Technical Onboarding Coordinator

Pacific Office Automation Inc.; Colorado; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical On-boarding Coordinator to provide vital technical and administrative support to the Projects and Implementations Team. This role involves coordinating with Sales Engineers, managing onboarding projects, and ensuring seamless communication with clients. Ideal candidates will have a strong background in IT, experience with Microsoft 365 products, and a commitment to delivering exceptional service. Join a dynamic team where growth opportunities abound, and your contributions will directly impact client satisfaction and operational success. Embrace a culture that values diversity and fosters an inclusive environment, making it a perfect place to advance your career.

Qualifications

• 2+ years of IT experience with an Associate’s or Bachelor’s degree.
• Knowledge of Microsoft 365 and Cloud Platforms is essential.

Responsibilities

• Coordinate with Sales Engineers and manage onboarding projects.
• Install RMM Software and validate IT documentation for clients.

Skills

Project Coordination

Client Communication

Technical Support

Data Entry

Problem Solving

Education

Associate’s Degree

Bachelor’s Degree

Tools

Microsoft 365

CRM Software

RMM Software

Cloud Platforms (Azure, AWS, Google Cloud)

Job description

Career Opportunities with Pacific Office Automation

Current job opportunities are posted here as they become available.

Pacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer, providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.

Position

The Technical On-boarding Coordinator serves as technical and administrative support to the Projects and Implementations Team. Our ideal candidate will also be expected to assist with managing several other key departmental tasks and projects. These tasks will typically be pre-scheduled, multi-step help-desk functions such as account creations, application installs, data entry, and IT documentation.

Job Duties

• Coordinate and work together with Sales Engineers and Technical Account Managers across different regions.
• Review client contracts to ensure accurate help-desk service delivery.
• Install RMM Software for prospects and new clients.
• Communicate Onboarding Project progress with Account Managers and customers.
• Own and be accountable for the On-boarding Projects queue.
• Conduct phone discovery interviews with new clients and coordinate on-site discovery with field technicians.
• Follow through the on-boarding cycle from start to finish.
• Validate IT documentation for onboarding new customers.
• Proactively participate in the Technical Discovery of information for new clients.
• Schedule and coordinate meetings and appointments.
• Create/update documentation for new processes once defined.
• Ensure all essential customer information is entered into CRM during on-boarding and review/update current customer information.
• Perform other tasks as needed.

Qualifications

• Associate’s degree (Bachelor’s degree preferred) with at least 2 years of professional experience in the IT industry or related field.
• Knowledge of Microsoft 365 products and services.
• Knowledge of Cloud Platforms such as Microsoft Azure, AWS, or Google Cloud.
• Technical knowledge and experience with Backup and Antivirus solutions.
• Technical understanding of Network infrastructure, Windows Server environments, and other mainstream IT concepts.
• Experience coordinating, monitoring, and evaluating projects and activities.
• Previous experience working for a managed IT services provider is a plus.
• Availability to schedule on-site visits with customers.

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.