Technical Manager, Level 1

Gladiatoremergence; Fort Meade (MD); Hybrid; USD 68,000 - 108,000; Full time

Job summary

Gladiatoremergence at Fort Meade, MD is seeking a supervisor to lead centralized/field operations focused on identifying, prioritizing, and resolving hardware-related issues on-site. The role requires a TS/SCI with Full Scope Poly clearance and work must be performed on-site.

The position reports to operations leadership and involves coordinating with Tier 3 staff, tracking response times, and ensuring user acceptance of resolutions.

Qualifications

• Bachelor's degree with 3 years experience, or Associate's Degree with 5 years, or high school diploma with 10 years.
• Supervises operations staff and coordinates incident resolution with Tier 3 teams.
• Strong understanding of desktop, voice and data communications and LAN telecommunications.

Responsibilities

• Supervises the centralized/field operations staff in identifying, prioritizing, and resolving operational problems or hardware installations.
• Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.
• Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.

Skills

Supervisory experience

Desktop/voice/data communications

LAN networking basics

Education

Bachelor's degree + 3 years

Associate's degree + 5 years

HS diploma + 10 years

Job description

GJB-0135 Fort Meade, MD TS/SCI + Full Scope Poly On-site $67,551 – $107,551

• Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations
• Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance
• Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service

Qualifications

ualifications: Bachelor's Degree and three (3) years experience or Associate's Degree or Technical School with five (5) years experience or high school diploma with ten (10) years experience.

Clearance

TS/SCI + Full Scope Poly, required at start.