Technical Manager

Family Entertainment Group; Virginia, Northern (IL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Family Entertainment Group is seeking a Technical Manager to oversee daily operations of the technical team, ensuring arcade and game equipment are maintained to high standards and regulatory compliance is met. You will drive continuous improvement, ensure safety, and lead a positive, guest-focused environment.

Responsibilities include supervising technicians, scheduling preventive maintenance, addressing guest concerns, and collaborating with other departments to optimize performance and

Qualifications

• High school diploma or equivalent; technical training preferred.
• Minimum 3 years hands-on experience as a technician.
• Supervisory experience a plus.

Responsibilities

• Supervise, train, and develop Technicians and Technical Assistants
• Troubleshoot, repair, and maintain arcade games and attractions
• Develop and manage preventive maintenance schedules
• Ensure equipment meets safety and company standards
• Resolve guest concerns and maintain a superior guest experience
• Support company initiatives and collaborate across departments

Skills

Leadership

Supervisory experience

Troubleshooting

Customer service

Maintenance planning

Education

High school diploma or equivalent

Technical training

Job description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Position Summary

The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment.

Key Responsibilities

Leadership & Supervision

• Supervise, train, and develop Technicians and Technical Assistants
• Conduct interviews, performance reviews, and assist in hiring and terminations
• Provide coaching, progressive discipline, and recognition as needed
• Ensure consistent communication, feedback, and quarterly performance check-ins
• Foster collaboration across departments and represent the team in internal meetings

Operations & Maintenance

• Troubleshoot, repair, and maintain arcade games and attractions
• Develop and manage preventive maintenance schedules
• Ensure all equipment meets company and safety standards
• Track and control parts inventory; minimize downtime and expenses
• Monitor and maintain a clean, organized, and safe work area
• Lead by example by working shifts and supporting peak hours as needed

Customer Service & Quality

• Resolve guest concerns promptly and professionally
• Ensure a superior guest experience by keeping games in excellent condition
• Uphold company values in service delivery and presentation
• Support compliance with quality assurance programs and safety protocols

Additional Duties

• Support other locations with game moves or operational improvements
• Assist in company initiatives and projects as assigned by the General Manager
• Represent the company with professionalism and a solutions-oriented mindset

Requirements

Qualifications

• High school diploma or equivalent; technical training preferred
• Minimum 3 years of hands‑on experience as a technician or in a similar role
• Supervisory experience a plus

Family Entertainment Group is an equal opportunity employer.