TECHNICAL MANAGER

Family Entertainment Group; BLOOMINGTON (MN); On-site; USD 28,000 - 39,000; Full time

Job summary

Family Entertainment Group is seeking a Technical Manager in Bloomington, MN to oversee the daily operations of the technical team, ensure arcade and game equipment is maintained, and drive safety-focused performance improvements.

The role emphasizes guest satisfaction, regulatory compliance, and collaboration across departments to keep attractions in top condition and operating efficiently.

Qualifications

• High school diploma or equivalent; technical training preferred.
• Minimum 3 years of hands-on experience as a technician or in a similar role.
• Supervisory experience a plus.

Responsibilities

• Supervise, train, and develop Technicians and Technical Assistants.
• Troubleshoot, repair, and maintain arcade games and attractions.
• Develop and manage preventive maintenance schedules.
• Ensure equipment meets company and safety standards.
• Monitor and maintain a clean, safe work area.
• Support other locations with game moves or operational improvements.

Skills

Maintenance

Electrical

Troubleshooting

Supervision

Education

High school diploma

Technical training

Job description

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Job Type

Full-time

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Position Summary

The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment.

Key Responsibilities

Leadership & Supervision

• Supervise, train, and develop Technicians and Technical Assistants
• Conduct interviews, performance reviews, and assist in hiring and terminations
• Provide coaching, progressive discipline, and recognition as needed
• Ensure consistent communication, feedback, and quarterly performance check-ins
• Foster collaboration across departments and represent the team in internal meetings

Operations & Maintenance

• Troubleshoot, repair, and maintain arcade games and attractions
• Develop and manage preventive maintenance schedules
• Ensure all equipment meets company and safety standards
• Track and control parts inventory; minimize downtime and expenses
• Monitor and maintain a clean, organized, and safe work area
• Lead by example by working shifts and supporting peak hours as needed

Customer Service & Quality

• Resolve guest concerns promptly and professionally
• Ensure a superior guest experience by keeping games in excellent condition
• Uphold company values in service delivery and presentation
• Support compliance with quality assurance programs and safety protocols

Additional Duties

• Support other locations with game moves or operational improvements
• Assist in company initiatives and projects as assigned by the General Manager
• Represent the company with professionalism and a solutions-oriented mindset

Requirements

Qualifications

• High school diploma or equivalent; technical training preferred
• Minimum 3 years of hands-on experience as a technician or in a similar role
• Supervisory experience a plus

Family Entertainment Group is an equal opportunity employer.

Salary Description

$25.00/hr